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United launches mobile app passport scanning to enable international check-in


United adds passport scanning to app for international check-in

Passengers can scan their passport via the United Airlines app, which then enables them to check-in for international flights using their mobile device.

United Airlines has become the first carrier in the US to allow passengers to scan their passports via its app for iOS and Android devices, enabling them to make use of mobile check-in for international flights.

Travellers can access the passport scanning feature when checking-in for international flights within 24 hours of the departure time.

After initiating the app’s check-in-feature, users will have the option of verifying their existing stored passport data or scanning their passport via the device’s camera. The passport is then verified by Jumio Inc., a credentials management company. Once this verification is complete, the customer can obtain their boarding pass.

Scott Wilson, United’s Vice President of Merchandising and E-commerce, commented: “We are focused on building the most useful travel app in the industry for our customers. The new passport scanning feature saves valuable time and provides customers with more options to control their travel experience.”

The carrier will now collect feedback during the testing phase of passport scanning functionality, with the goal of further improving the product and adding more passenger-friendly features to the app.

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015

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