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United launches mobile app passport scanning to enable international check-in

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United adds passport scanning to app for international check-in

Passengers can scan their passport via the United Airlines app, which then enables them to check-in for international flights using their mobile device.

United Airlines has become the first carrier in the US to allow passengers to scan their passports via its app for iOS and Android devices, enabling them to make use of mobile check-in for international flights.

Travellers can access the passport scanning feature when checking-in for international flights within 24 hours of the departure time.

After initiating the app’s check-in-feature, users will have the option of verifying their existing stored passport data or scanning their passport via the device’s camera. The passport is then verified by Jumio Inc., a credentials management company. Once this verification is complete, the customer can obtain their boarding pass.

Scott Wilson, United’s Vice President of Merchandising and E-commerce, commented: “We are focused on building the most useful travel app in the industry for our customers. The new passport scanning feature saves valuable time and provides customers with more options to control their travel experience.”

The carrier will now collect feedback during the testing phase of passport scanning functionality, with the goal of further improving the product and adding more passenger-friendly features to the app.

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016


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