Lufthansa opens family check-in desks
The family check-in desks feature a runway-inspired pathway, ‘Best Friend’ boarding passes and a Family Guide brochure, including information on the airport’s family facilities.
Lufthansa has introduced new family-friendly check-in counters at Frankfurt and Munich airports to coincide with the peak summer holiday season in Germany.
The check-in desks feature a large welcome arch and the path to the desk is designed like a runway. Overhead screens feature the mascots, Lu and Cosmo.
Children can stand on steps to watch the airline agent undertake the check-in process and they have the option of being issued with a ‘Best Friend’ boarding pass for any accompanying cuddly toys.
Parents are also offered a Family Guide brochure, which includes information on airport play areas, baby changing facilities and observation decks.
Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.
The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.
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