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Lufthansa opens family check-in desks

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The family check-in desks feature a runway-inspired pathway

The family check-in desks feature a runway-inspired pathway, ‘Best Friend’ boarding passes and a Family Guide brochure, including information on the airport’s family facilities.

Lufthansa has introduced new family-friendly check-in counters at Frankfurt and Munich airports to coincide with the peak summer holiday season in Germany.

The check-in desks feature a large welcome arch and the path to the desk is designed like a runway. Overhead screens feature the mascots, Lu and Cosmo.

Children can stand on steps to watch the airline agent undertake the check-in process and they have the option of being issued with a ‘Best Friend’ boarding pass for any accompanying cuddly toys.

Parents are also offered a Family Guide brochure, which includes information on airport play areas, baby changing facilities and observation decks.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include the 'IATA Passenger Experience Workshop'. Led by Vinoop Goel, Regional Head – Airport, Passenger, Cargo & Security – Asia Pacific, IATA, the workshop will cover the latest developments relating to the Fast Travel programme and the joint ACI/IATA Smart Security project.

» View the full FTE Asia 'On the Ground' conference agenda

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