Lufthansa opens family check-in desks
The family check-in desks feature a runway-inspired pathway, ‘Best Friend’ boarding passes and a Family Guide brochure, including information on the airport’s family facilities.
Lufthansa has introduced new family-friendly check-in counters at Frankfurt and Munich airports to coincide with the peak summer holiday season in Germany.
The check-in desks feature a large welcome arch and the path to the desk is designed like a runway. Overhead screens feature the mascots, Lu and Cosmo.
Children can stand on steps to watch the airline agent undertake the check-in process and they have the option of being issued with a ‘Best Friend’ boarding pass for any accompanying cuddly toys.
Parents are also offered a Family Guide brochure, which includes information on airport play areas, baby changing facilities and observation decks.
FTE Europe 2014, which will take place in London from 3-5 March 2014, will include an official Heathrow Airport Terminal 2 Symposium, which will provide a dedicated focus on the landmark new terminal that is due to open in June 2014. Among the speakers in the Symposium will be Heathrow Airport's John Holland-Kaye, Development Director; Duncan Pickard, T2A Project Director; Fidel Lopez, Commercial Director; Brian Woodhead, T2 Operations Director; and Star Alliance's VP Customer Experience and Technology, Justin Erbacci.
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