Lufthansa opens family check-in desks

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The family check-in desks feature a runway-inspired pathway
The family check-in desks feature a runway-inspired pathway, ‘Best Friend’ boarding passes and a Family Guide brochure, including information on the airport’s family facilities.

Lufthansa has introduced new family-friendly check-in counters at Frankfurt and Munich airports to coincide with the peak summer holiday season in Germany.

The check-in desks feature a large welcome arch and the path to the desk is designed like a runway. Overhead screens feature the mascots, Lu and Cosmo.

Children can stand on steps to watch the airline agent undertake the check-in process and they have the option of being issued with a ‘Best Friend’ boarding pass for any accompanying cuddly toys.

Parents are also offered a Family Guide brochure, which includes information on airport play areas, baby changing facilities and observation decks.