The first ‘My Lounge’ includes a games room, study area and free Wi-Fi, and aims to attract leisure travellers and the “new generation of business travellers”.
In response to demand from travellers, Oslo Airport has introduced a new work zone where passengers can continue working while waiting for their flight.
San Diego International Airport has opened a new Meditation Room in Terminal 2 to offer travellers a quiet place to escape the busy airport environment.
Chicago Department of Aviation has teamed up with SpringHill Suites by Marriott, the TSA and others to create a more relaxing security checkpoint akin to a hotel lobby.
Finavia’s TravelLab allows passengers to trial and review prototypes of new services and facilities, ranging from airport yoga to interactive information screens.
FTE explores how innovations like kerbside lounge access and Passenger Relations Officers can improve the travel experience for premium passengers.
Frankfurt Airport’s VIP Lounge – which travellers can pay to access regardless of airline or class of travel – has been relocated and now includes a fitness area.
Virgin Australia will enhance its domestic lounges at Brisbane and Melbourne airports, with kerbside lounge access to be introduced for premium passengers.
London City Airport has opened the world’s first Bloomberg Hub, offering passengers a unique, technology-driven experience in the departure lounge.
Luxury hotel group Four Seasons has unveiled its own fully branded aircraft, offering a hotel-inspired onboard experience. What can airlines learn from it? Read full article »