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Lufthansa brings self-service to Mumbai


Lufthansa brings self-service to Mumbai

The introduction of Lufthansa’s self-service kiosks at Mumbai International Airport follows the news that self-service check-in increased to 65% at the airport in 2011. (© Photographer: Wunderman, Frankfurt - © Models: Wunderman, Frankfurt)

Lufthansa has introduced four new self-service check-in kiosks at Mumbai International Airport.

Passengers travelling with the German flag-carrier are now able to check-in on the kiosks using their booking reference, credit card number or Miles & More Star Alliance membership card.

Any passenger who has baggage to check-in can drop their bag at a bag drop counter, while those with just hand luggage can proceed straight to security.

Lufthansa’s introduction of the kiosks to Mumbai International Airport follows the recent findings of the 2011 SITA Passenger Self-Service Survey, which found that self-service check-in at the airport increased from 36% in 2010 to 65% in 2011.

» More information can be found here.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include the 'IATA Passenger Experience Workshop'. Led by Vinoop Goel, Regional Head – Airport, Passenger, Cargo & Security – Asia Pacific, IATA, the workshop will cover the latest developments relating to the Fast Travel programme and the joint ACI/IATA Smart Security project.

» View the full FTE Asia 'On the Ground' conference agenda

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