Lufthansa brings self-service to Mumbai
The introduction of Lufthansa’s self-service kiosks at Mumbai International Airport follows the news that self-service check-in increased to 65% at the airport in 2011. (© Photographer: Wunderman, Frankfurt - © Models: Wunderman, Frankfurt)
Lufthansa has introduced four new self-service check-in kiosks at Mumbai International Airport.
Passengers travelling with the German flag-carrier are now able to check-in on the kiosks using their booking reference, credit card number or Miles & More Star Alliance membership card.
Any passenger who has baggage to check-in can drop their bag at a bag drop counter, while those with just hand luggage can proceed straight to security.
Lufthansa’s introduction of the kiosks to Mumbai International Airport follows the recent findings of the 2011 SITA Passenger Self-Service Survey, which found that self-service check-in at the airport increased from 36% in 2010 to 65% in 2011.
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Want to learn more about how you can use self-service to enhance the passenger experience?
At FTE Europe 2014, which will take place in London from 3-5 March 2014, senior figures from the likes of Oslo Airport, Lufthansa, Gatwick Airport and AirAsia will share their latest self-service strategies, while delegates will also be able to take part in tours of London Heathrow T5, Gatwick, London City and London Stansted airports to see their latest self-service solutions in action.
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