Lufthansa brings self-service to Mumbai
The introduction of Lufthansa’s self-service kiosks at Mumbai International Airport follows the news that self-service check-in increased to 65% at the airport in 2011. (© Photographer: Wunderman, Frankfurt - © Models: Wunderman, Frankfurt)
Lufthansa has introduced four new self-service check-in kiosks at Mumbai International Airport.
Passengers travelling with the German flag-carrier are now able to check-in on the kiosks using their booking reference, credit card number or Miles & More Star Alliance membership card.
Any passenger who has baggage to check-in can drop their bag at a bag drop counter, while those with just hand luggage can proceed straight to security.
Lufthansa’s introduction of the kiosks to Mumbai International Airport follows the recent findings of the 2011 SITA Passenger Self-Service Survey, which found that self-service check-in at the airport increased from 36% in 2010 to 65% in 2011.
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Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.
The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.
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