Lufthansa brings self-service to Mumbai
The introduction of Lufthansa’s self-service kiosks at Mumbai International Airport follows the news that self-service check-in increased to 65% at the airport in 2011. (© Photographer: Wunderman, Frankfurt - © Models: Wunderman, Frankfurt)
Lufthansa has introduced four new self-service check-in kiosks at Mumbai International Airport.
Passengers travelling with the German flag-carrier are now able to check-in on the kiosks using their booking reference, credit card number or Miles & More Star Alliance membership card.
Any passenger who has baggage to check-in can drop their bag at a bag drop counter, while those with just hand luggage can proceed straight to security.
Lufthansa’s introduction of the kiosks to Mumbai International Airport follows the recent findings of the 2011 SITA Passenger Self-Service Survey, which found that self-service check-in at the airport increased from 36% in 2010 to 65% in 2011.
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The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a session entitled: 'Redefining the end-to-end passenger experience through next-generation technology'. In this session, senior travel industry stakeholders from every step of the travel chain will debate and discuss how the entire travel process can be improved from the passenger perspective, including pre-travel, transport to the airport, the airport experience, the in-flight experience, the arrivals process and post-travel.
FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.
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