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Sydney Airport to add new SmartGates


Sydney Airport to add new SmartGates

The SmartGate process takes about 90 seconds in total and can be used by passengers who own an e-passport.

Sydney Airport has announced that it is to install additional SmartGates, which use facial recognition technology to automate and speed-up the processing of passengers through immigration.

“SmartGates are already delivering a better passenger experience at Sydney Airport,” said Kerrie Mather, the airport’s CEO. “The self-service system allows Australian and New Zealand passport holders to clear customs without waiting in line to have their passports manually checked and stamped by a Customs officer.”

The SmartGate process takes about 90 seconds in total and can be used by passengers who own an e-passport.

The e-passports are firstly read and a SmartGate ticket is issued by a kiosk before a camera checks the passenger’s face against their passport photo at the gate. Passengers can then proceed to the baggage hall and hand in their SmartGate ticket and incoming passenger card on exit.

More information can be found here

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015

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