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Oslo Airport initiates self-service passport control


The automated self-service passport control units.

The automated self-service passport control units have been developed in collaboration with the National Police Directorate to reduce the waiting period for all travellers, and prevent the formation of queues among Norwegian passengers.

Oslo Airport has become the first in Norway to implement self-service passport control as part of its efforts to enhance the passenger experience. The newly deployed EasyPass system will make passing through the airport simpler and quicker for travellers with Norwegian biometric passports who are arriving from non-Schengen countries.

Two automated self-service passport control units have been put in place, designed in collaboration with the National Police Directorate, and operating a two-step system.

First, passengers scan their passports at the entrance to the unit. When validated, the system unlocks a turnstile through which a passenger photograph is taken and compared with the photo in the passport. If the photos correspond, a second turnstile will open and the passenger is free to leave the passport control area. A border guard manually monitors the system, which records no personal passenger data.

It is hoped that the system, which was instigated on 17 December and became fully operational yesterday, will soon be available to travellers from the EU, EEA countries and Switzerland.

“We are pleased to be able to offer travellers a more efficient journey through Oslo Airport,” said Oslo’s Head of Media Relations Vegar Gystad. “EasyPass is an important step towards automating travel for the journey for those who travel frequently abroad and back. We expect that this will make travelling a better experience and remove some of the bottlenecks we have had at the airport.”

More information can be found here »

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include a conference session entitled: 'How do we resolve key passenger pain points in Asia's airports, where queues are longer than passengers would like?' Paul Mewett, Director, Innovative Travel Solutions, Vancouver Airport Authority will deliver a presentation entitled: 'Resolving security screening and immigration processing queues', while Steven Dickson, Group Head, Ground and Inflight Operations, AirAsia will also take part in this session.

» View the full FTE Asia 'On the Ground' conference agenda

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