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Updated biometric APC kiosks installed at Vancouver and Chicago O’Hare airports


Border Xpress APC kiosk's

The new version of the Border Xpress APC kiosk makes use of biometric technology and can be used by travellers from 38 countries, whereas the initial version of the kiosk could be used only by passengers from the US and Canada.

Vancouver International Airport and Chicago O’Hare International Airport have rolled out the latest generation of the Border Xpress Automated Passport Control (APC) kiosk, which can be used by arriving passengers from 38 countries, rather than travellers from only the United States and Canada.

A number of North American airports have installed the FTE Award-winning Border Xpress kiosks since they were launched in 2013, but this new version makes use of the latest biometric technology from Cross Match Technologies, which enables international travellers with Electronic System for Travel Authorization (ESTA) to use them. Travellers from 38 countries, including Australia, Japan, Germany and United Kingdom, can use the kiosks, as opposed to queuing up for manual processing by a U.S. Customs and Border Protection (CBP) officer.

According to Vancouver Airport Authority, the updated kiosk reduces the CBP inspection process by 89%, and lowers overall waiting times at the customs checkpoint by 50%.

Craig Richmond, President & CEO of Vancouver Airport Authority, said: “Our goal is, and always has been, to lead the transformation of the travel experience. By expanding our Automated Passport Control capabilities to include travellers from visa-waiver countries, we are continuing to help modernise for improved efficiency and customer satisfaction.”

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015

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