Immigration & Arrivals // //

Updated biometric APC kiosks installed at Vancouver and Chicago O’Hare airports

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Border Xpress APC kiosk's

The new version of the Border Xpress APC kiosk makes use of biometric technology and can be used by travellers from 38 countries, whereas the initial version of the kiosk could be used only by passengers from the US and Canada.

Vancouver International Airport and Chicago O’Hare International Airport have rolled out the latest generation of the Border Xpress Automated Passport Control (APC) kiosk, which can be used by arriving passengers from 38 countries, rather than travellers from only the United States and Canada.

A number of North American airports have installed the FTE Award-winning Border Xpress kiosks since they were launched in 2013, but this new version makes use of the latest biometric technology from Cross Match Technologies, which enables international travellers with Electronic System for Travel Authorization (ESTA) to use them. Travellers from 38 countries, including Australia, Japan, Germany and United Kingdom, can use the kiosks, as opposed to queuing up for manual processing by a U.S. Customs and Border Protection (CBP) officer.

According to Vancouver Airport Authority, the updated kiosk reduces the CBP inspection process by 89%, and lowers overall waiting times at the customs checkpoint by 50%.

Craig Richmond, President & CEO of Vancouver Airport Authority, said: “Our goal is, and always has been, to lead the transformation of the travel experience. By expanding our Automated Passport Control capabilities to include travellers from visa-waiver countries, we are continuing to help modernise for improved efficiency and customer satisfaction.”

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016


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