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Updated biometric APC kiosks installed at Vancouver and Chicago O’Hare airports


Border Xpress APC kiosk's

The new version of the Border Xpress APC kiosk makes use of biometric technology and can be used by travellers from 38 countries, whereas the initial version of the kiosk could be used only by passengers from the US and Canada.

Vancouver International Airport and Chicago O’Hare International Airport have rolled out the latest generation of the Border Xpress Automated Passport Control (APC) kiosk, which can be used by arriving passengers from 38 countries, rather than travellers from only the United States and Canada.

A number of North American airports have installed the FTE Award-winning Border Xpress kiosks since they were launched in 2013, but this new version makes use of the latest biometric technology from Cross Match Technologies, which enables international travellers with Electronic System for Travel Authorization (ESTA) to use them. Travellers from 38 countries, including Australia, Japan, Germany and United Kingdom, can use the kiosks, as opposed to queuing up for manual processing by a U.S. Customs and Border Protection (CBP) officer.

According to Vancouver Airport Authority, the updated kiosk reduces the CBP inspection process by 89%, and lowers overall waiting times at the customs checkpoint by 50%.

Craig Richmond, President & CEO of Vancouver Airport Authority, said: “Our goal is, and always has been, to lead the transformation of the travel experience. By expanding our Automated Passport Control capabilities to include travellers from visa-waiver countries, we are continuing to help modernise for improved efficiency and customer satisfaction.”

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include a conference session entitled: 'How do we resolve key passenger pain points in Asia's airports, where queues are longer than passengers would like?' Paul Mewett, Director, Innovative Travel Solutions, Vancouver Airport Authority will deliver a presentation entitled: 'Resolving security screening and immigration processing queues', while Steven Dickson, Group Head, Ground and Inflight Operations, AirAsia will also take part in this session.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014

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