Future Travel Experience Europe 2016, which will take place at RAI Amsterdam from 25-26 April, will play host to the FTE Insight & Innovation Symposium. We are delighted to announce that senior figures from Google, IATA, easyJet and CitizenM are confirmed to speak in this unique session, which will help air transport and travel industry stakeholders prepare for the technology, consumer and industry trends that will shape the passenger experience of 2025.
IATA’s Pierre Charbonneau, Director, Passenger, will chair the session and deliver an opening presentation entitled ‘Preparing for the passenger experience of 2025 – the IATA view’, before Max Coppin, Google’s Partner Development Manager, takes to the stage to tackle the topic of ‘How technology will change the travel experience and how industry stakeholders should adapt’.
Delegates will then hear the views of another two high-profile speakers. Alberto Rey-Villaverde, Head of Data Science, easyJet will outline how the low-cost carrier is leveraging data science and artificial intelligence to improve operations and enhance the end-to-end customer experience, before CitizenM Chief Operations Officer Michael Levie provides some parallel industry inspiration. CitizenM is a new brand of lifestyle hotels offering “affordable luxury for the people” and the hotels are characterised by contemporary design, innovative technology and affordable rates. Levie will offer expert insight on how these principles can be applied by airlines and other stakeholders to improve the air travel experience.
Following the presentations, the panellists and audience will take part in an in-depth Q&A exploring how emerging technologies and trends, including artificial intelligence, robotics, the Internet of Things, biometrics, wearable technology and augmented experiences, will impact tomorrow’s end-to-end travel experience.