55 airlines and 29 airports shortlisted for the 2nd FTE Asia Awards – winners to be announced at FTE Asia EXPO, 25-26 October, Singapore

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Building on the popularity of our long established FTE Global Awards, we introduced the FTE Asia Awards in 2015, and we are delighted to announce that the 2nd FTE Asia Awards ceremony will take place at FTE Asia EXPO 2016, which will be held at the Marina Bay Sands, Singapore from 25-26 October.

A total of 14 airlines and airports from across Asia-Pacific will be rewarded by region for their end-to-end customer experience achievements. Presented to the winners in the presence of their industry peers, the FTE Asia Awards will recognise the most innovative, ambitious and effective organisations. The ceremony, which all show visitors can attend for free, will take place on the EXPO Seminar Stage on the evening of Tuesday 25 October.

>> Register for your free pass to FTE Asia EXPO 2016 

Region: Southeast Asia

(Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Timor, Vietnam)

Best Full Service Airline:

Bangkok Airways

Garuda Indonesia

Malaysia Airlines

Philippine Airlines

Singapore Airlines

Thai Airways International

Vietnam Airlines

Best Low-cost Airline:


AirAsia X

Cebu Pacific

Jetstar Asia

Lion Air

Nok Air



Best Airport:

Changi Airport

Jakarta International Airport

Kuala Lumpur International Airport

Suvarnabhumi International Airport

Tan Son Nhat International Airport

Region: West Asia

(Armenia, Azerbaijan, Bahrain, Cyprus, Georgia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestine, Syria, Turkey, Yemen, United Arab Emirates)

Best Full Service Airline:


Etihad Airways

Gulf Air

Oman Air

Qatar Airways

Saudi Arabian Airlines (Saudia)


Best Low-cost Airline:

Air Arabia



Jazeera Airways



Best Airport:

Abu Dhabi International Airport

Bahrain International Airport

Dubai International Airport

Hamad International Airport

Muscat International Airport

Queen Alia International Airport


Region: North & East Asia

(China, Hong Kong, Macao, North Korea, South Korea, Japan, Mongolia, Russia)

Best Full Service Airline:

ANA – All Nippon Airways

Asiana Airlines

Cathay Pacific

China Southern Airlines


Hainan Airlines

Japan Airlines

Korean Air


Best Low-cost Airline:

HK Express

Jeju Air

Jetstar Japan

Peach Aviation

Spring Airlines


Best Airport:

Beijing Capital International Airport

Chubu Centrair International Airport

Hong Kong International Airport

Incheon International Airport

Kansai International Airport

Tokyo Haneda Airport

Tokyo Narita International Airport


Region: Central & South Asia

(Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka)

Best Full Service Airline:

Air Astana

Air India

Azerbaijan Airlines

Jet Airways

SriLankan Airlines



Best Low-cost Airline:

Air India Express



Mihin Lanka



Best Airport:

Bandaranaike International Airport (Colombo)

Chhatrapati Shivaji International Airport (Mumbai)

Indira Gandhi International Airport (Delhi)

Kempegowda International Airport (Bengaluru)

Rajiv Gandhi International Airport (Hyderabad)

Region: Oceania

(Australia, New Zealand, Fiji, New Caledonia, Papua New Guinea, Solomon Islands, Vanuatu, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, Northern Mariana Islands, Palau, American Samoa, Cook Islands, French Polynesia, Niue, Samoa, Tekelau, Tonga, Tuvalu, Wallis and Futuna Islands)

Best Airline:

Air New Zealand

Jetstar Airways


Tigerair Australia

Virgin Australia


Best Airport:

Adelaide International Airport

Auckland International Airport

Brisbane International Airport

Christchurch International Airport

Melbourne International Airport

Sydney International Airport

Judging Criteria:

Best full service airline: First Class, Business Class, Premium Economy, Economy, long-haul, short-haul, IFEC, cabin crew service, comfort, F&B, consistency, and passenger experience differentiators.

Best low-cost airline: Passenger comfort, IFEC, cabin crew service, F&B, consistency, premium products, and passenger experience differentiators.

Best airport: Processing times, customer service, wayfinding, premium facilities, family facilities, cleanliness, terminal ambience, passenger comfort, transit experience, Wi-Fi availability and quality, utilisation of new technology to improve passenger experience, and passenger experience differentiators.

The winners are chosen through consultation with a panel of industry experts, whose identities we keep confidential to maintain their independence.

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