Dallas/Fort Worth Airport has released a new version of its app complete with a ‘Voice Concierge’ service to help passengers make the most of their time in the terminal.
FTE explores how airports and airlines could make use of the new Apple Watch to improve the passenger experience through wearable technology.
United Airlines has partnered with transportation service Uber to make it easier for passengers to view and book onward travel through the carrier’s app.
United Airlines’ passengers are the first to be able to scan their passports via the carrier’s app, enabling them to make use of mobile check-in for international flights.
Airports and airlines are turning to iBeacons, passenger tracking solutions, interactive screens and wearable technology to improve the passenger experience.
Helsinki Airport has installed a new system that will allow it to track passengers via their smartphones to help identify bottlenecks and enable personal interactions.
FTE explores how new technology and better aggregation of data can be used to develop smartphone apps that assist passengers throughout the entire journey.
Japan Airlines will use smartwatches and iBeacons to track gate agents at Tokyo Haneda Airport’s Terminal 1 and assign tasks based on their exact location.
FTE spoke to James Millett, Head of Digital at easyJet, about the iBeacon trial, and how the LCC plans to use the technology to simplify the travel experience.