Leeds Bradford Airport is making use of the real-time capabilities of Twitter by proactively notifying passengers of flight and gate updates via direct messages.
The vast majority of passengers want to be able to use their smartphone to manage flight disruptions, receive real-time updates and search for fares, according to SITA’s ‘Smart Thinking’ study.
Emirates has launched a new iPad app, which allows passengers to book and manage their flights, download their boarding pass and read up on over 130 destinations. Read full article »
Finavia’s Joni Sundelin tells FTE about the 2020 development plan for Helsinki Airport and explains why he expects mobile technology to revolutionise passenger processing. Read full article »
Spanish carrier Vueling has embraced wearable technology and has partnered with Sony to offer a smartwatch-based boarding pass on the Smartwatch 2.
SITA Lab has released a white paper exploring the use of beacon technology in the airport environment, highlighting the pros and cons, and calling for a common use solution.
Iberia and Samsung have signed an agreement to utilise Near Field Communication (NFC) technology for mobile-based boarding passes, access control and payments.
The new Frankfurt Airport App 2.0 has been launched and features pre-travel tips, location-specific offers and automatic flight and gate updates.
Cork Airport has become the first in Ireland to make Google Indoor Street View available to its passengers, allowing them to take a virtual tour of the terminal building.
FTE explores whether the rise of smartphones means the passenger experience on the ground is being defined by technology developers, rather than airports and airlines. Read full article »