Features, Mobile & Wearable Technology // // No Comments

Flying Paperless

By

In June, Delta Air Lines and the TSA partnered to launch a pilot program of NCR Corporation’s mobile check-in solution at New York’s LaGuardia Airport.

In June, Delta Air Lines and the TSA partnered to launch a pilot program of NCR Corporation’s mobile check-in solution at New York’s LaGuardia Airport.

Emerging mobile technologies continue to expand the efficiencies and possibilities for airlines looking for new ways to streamline check-in processes and improve customer service. As the industry enters the mobile era, today’s traveler can begin the journey by checking in over coffee in the hotel room, monitoring flight status on the ride to the airport, using curbside luggage drop and walking straight to the gate without stopping to print out a boarding pass.

In June, Delta Air Lines and the Transportation Security Administration (TSA) partnered to launch a pilot program of NCR Corporation’s mobile check-in solution at New York’s LaGuardia Airport (LGA). The service is available for any domestic flight from LGA, and Delta is currently working with NCR to expand the program to other airports within the year.

The concept is simple but the benefits are clear. Using any web-enabled mobile device, passengers can check-in to flights within 24 hours of departure and receive a 2D bar code. Once at the airport, the passenger proceeds to the security checkpoint where the bar code on his or her mobile device is quickly scanned by the TSA and again upon boarding the flight.

Providing added convenience is critical in an environment where rising costs associated with modern air travel are forcing carriers to find new tools to save time and money. By adding mobility to their self-service offerings, carriers are tempering the difficulties of higher prices and longer security lines by giving their customers the ability to check-in from anywhere they choose.

These new mobile check-in capabilities are sure to spread rapidly beyond the gates at LaGuardia and soon won’t be limited to mere airline check-in. The pilot program can be seen as a bellwether for the future of mobile data services as the very same technology used with the mobile airline check-in can also be leveraged to check in to a hotel, arrange a rental car from the airport or rent movies from an airport terminal kiosk. And the possibilities don’t end there.

The paperless initiative and move to 2D bar codes follows the ‘Simplify the Business’ plan set forth by the International Air Transport Association (IATA), a plan that is sure to benefit carriers, airports and travelers by minimizing costs and improving the traveler experience. With a goal of reducing the hurdles, constraints and long lines associated with modern travel, enhanced mobile functionality offers multiple benefits which will only help aid bottom line returns for all industry participants.

Future Travel Experience Global 2014

FTE Global 2014, which will take place in Las Vegas from 24-26 September 2014, will include the FTE Wearable Technology Forum. This unique forum will provide an invaluable platform for the industry to jointly explore where wearable technology is going next and how airlines, airports, service providers, concessionaires, immigration and security agencies, plus other travel industry stakeholders can take advantage of these new technologies to improve future business performance and passenger experiences.

First-movers will share what they are doing, and the lessons they have learned along the way. Through cutting-edge presentations from leaders in the field and an interactive Q&A debate, it will provide an unrivalled forum for our speakers and audience to explore what's next for wearable technology and what opportunities it presents for the travel sector.

» More information on the FTE Wearable Technology Forum

» More information on FTE Global 2014


No comments yet, be the first to leave a reply...

Leave a Reply

Your email address will not be published.Required fields are marked *

*