http://www.futuretravelexperience.com/2009/06/passenger-self-service-versus-the-check-in-desk/ Check-In / Baggage / Security / Immigration / Boarding / Arrivals Fri, 27 Jan 2012 08:15:34 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.futuretravelexperience.com/2009/06/passenger-self-service-versus-the-check-in-desk/#comment-2780 Anthony Smith-Chaigneau Thu, 26 Jan 2012 17:21:32 +0000 http://www.futuretravelexperience.com/?p=663#comment-2780 I was in Munich when the airport shut down because of a snowstorm. It was chaos as not a single 'self-service machine' could re-route, accomodate, feed, and re-organise the thousands of passengers that were stranded. It is a joke to talk about adding more machines and less staff in a place where most people need people for reassurance when things go wrong (and they often do). In our book Please Step Aside - I AM A FREQUENT FLYER we have covered a lot of these incidents. Highlighting the fraility of the whole eco-system of airports. I was in Munich when the airport shut down because of a snowstorm. It was chaos as not a single ‘self-service machine’ could re-route, accomodate, feed, and re-organise the thousands of passengers that were stranded. It is a joke to talk about adding more machines and less staff in a place where most people need people for reassurance when things go wrong (and they often do). In our book Please Step Aside – I AM A FREQUENT FLYER we have covered a lot of these incidents. Highlighting the fraility of the whole eco-system of airports.

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