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Industry report highlights value of NFC, RFID, passenger and baggage tracking

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Amadeus report

The report highlights that Near Field Communication (NFC) technology, baggage tracking and passenger tracking could play a vital role in the future. Click above image to enlarge.

The ‘Navigating the Airport of Tomorrow’ industry report – which focuses on the role of new technologies to improve the travel experience – is based on a survey of almost 3,000 passengers to establish the greatest frustrations for passengers and the future trends for the next decade.

Commissioned by Amadeus and authored by Norm Rose of Travel Tech Consulting Inc, the report highlights that baggage management, security processes and flight disruptions are currently the greatest cause of frustration for passengers, while Near Field Communication (NFC) technology, baggage tracking and passenger tracking could play a vital role in the future.

Looking ahead to 2020, the report outlines that NFC-enabled smartphones could enable the widespread rollout of one-touch check-in, permanent Radio Frequency Identification (RFID) bag tags could become the norm, and roaming agents with tablet computers could become commonplace to provide passenger information and supplement check-in desk processing.

Julia Sattel, VP Airline IT, Amadeus, said: “We see a bright future for those players that are willing to collaborate in order to overcome the challenges presented by airport operations. Airlines, airport operators, ground handlers and retailers must work together if the vision presented in this report is to be realised. Our priority is to help deliver a better experience for the passenger by providing solutions that underpin how airlines and airports better relate to their customers.”

View more information and download the full ‘Navigating the Airport of Tomorrow’ report.

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015


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