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Industry report highlights value of NFC, RFID, passenger and baggage tracking

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Amadeus report

The report highlights that Near Field Communication (NFC) technology, baggage tracking and passenger tracking could play a vital role in the future. Click above image to enlarge.

The ‘Navigating the Airport of Tomorrow’ industry report – which focuses on the role of new technologies to improve the travel experience – is based on a survey of almost 3,000 passengers to establish the greatest frustrations for passengers and the future trends for the next decade.

Commissioned by Amadeus and authored by Norm Rose of Travel Tech Consulting Inc, the report highlights that baggage management, security processes and flight disruptions are currently the greatest cause of frustration for passengers, while Near Field Communication (NFC) technology, baggage tracking and passenger tracking could play a vital role in the future.

Looking ahead to 2020, the report outlines that NFC-enabled smartphones could enable the widespread rollout of one-touch check-in, permanent Radio Frequency Identification (RFID) bag tags could become the norm, and roaming agents with tablet computers could become commonplace to provide passenger information and supplement check-in desk processing.

Julia Sattel, VP Airline IT, Amadeus, said: “We see a bright future for those players that are willing to collaborate in order to overcome the challenges presented by airport operations. Airlines, airport operators, ground handlers and retailers must work together if the vision presented in this report is to be realised. Our priority is to help deliver a better experience for the passenger by providing solutions that underpin how airlines and airports better relate to their customers.”

View more information and download the full ‘Navigating the Airport of Tomorrow’ report.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include a conference session entitled: 'How do we resolve key passenger pain points in Asia's airports, where queues are longer than passengers would like?' Paul Mewett, Director, Innovative Travel Solutions, Vancouver Airport Authority will deliver a presentation entitled: 'Resolving security screening and immigration processing queues', while Steven Dickson, Group Head, Ground and Inflight Operations, AirAsia will also take part in this session.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014


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