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Industry report highlights value of NFC, RFID, passenger and baggage tracking

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Amadeus report

The report highlights that Near Field Communication (NFC) technology, baggage tracking and passenger tracking could play a vital role in the future. Click above image to enlarge.

The ‘Navigating the Airport of Tomorrow’ industry report – which focuses on the role of new technologies to improve the travel experience – is based on a survey of almost 3,000 passengers to establish the greatest frustrations for passengers and the future trends for the next decade.

Commissioned by Amadeus and authored by Norm Rose of Travel Tech Consulting Inc, the report highlights that baggage management, security processes and flight disruptions are currently the greatest cause of frustration for passengers, while Near Field Communication (NFC) technology, baggage tracking and passenger tracking could play a vital role in the future.

Looking ahead to 2020, the report outlines that NFC-enabled smartphones could enable the widespread rollout of one-touch check-in, permanent Radio Frequency Identification (RFID) bag tags could become the norm, and roaming agents with tablet computers could become commonplace to provide passenger information and supplement check-in desk processing.

Julia Sattel, VP Airline IT, Amadeus, said: “We see a bright future for those players that are willing to collaborate in order to overcome the challenges presented by airport operations. Airlines, airport operators, ground handlers and retailers must work together if the vision presented in this report is to be realised. Our priority is to help deliver a better experience for the passenger by providing solutions that underpin how airlines and airports better relate to their customers.”

View more information and download the full ‘Navigating the Airport of Tomorrow’ report.

Future Travel Experience Global 2014

The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a session entitled: 'What are the future collaboration models that will help achieve progress at the real passenger pain-points – airport security and arrivals immigration?' In this session, senior industry figures will discuss the future of airport security and immigration, exploring how things like risk-based security, automated passport control and innovative design techniques can help improve the passenger experience while maintaining the highest level of security.

FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.

» More information on FTE Global 2014


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