BA achieves Fast Travel Gold Award
BA has been awarded a Fast Travel Gold Award for its self-tagging and automatic document check efforts at Gatwick Airport.
British Airways – which moved into the new North Terminal extension at Gatwick Airport last week – has been recognised by IATA (International Air Transport Association) for its self-service efforts.
Passengers travelling from Gatwick can now use the self-service kiosks to check-in, print baggage tags, and check travel documents automatically.
It is the first time a UK-based airline has achieved the Gold distinction from IATA.
BA’s Head of Service Transformation, Glenn Morgan, said: “This award is a great achievement for British Airways at Gatwick and demonstrates our commitment to ensuring that the latest technology is at the forefront of our customer experience worldwide.
“We are investing in new technology, which not only saves our customers time and effort, but also makes their journeys more enjoyable.”
More information can be found here.
Don't miss FTE Europe 2014, London, 3-5 March 2014 – Inspiring travel facilitators to transform tomorrow's customer journey
Delivered in partnership with Heathrow Airport, British Airways, Gatwick Airport, London Stansted Airport, easyJet and London City Airport, the theme for FTE Europe 2014 is ‘Differentiating your passenger experience in the world’s most competitive continent’. We will deliver a memorable learning and networking experience to 400+ senior executives from across Europe and beyond through a unique event programme consisting of an IATA Workshop, LHR T2 Symposium, conference, exhibition, social events and airport tours of LGW, STN, LCY and LHR T5.
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