BA achieves Fast Travel Gold Award
BA has been awarded a Fast Travel Gold Award for its self-tagging and automatic document check efforts at Gatwick Airport.
British Airways – which moved into the new North Terminal extension at Gatwick Airport last week – has been recognised by IATA (International Air Transport Association) for its self-service efforts.
Passengers travelling from Gatwick can now use the self-service kiosks to check-in, print baggage tags, and check travel documents automatically.
It is the first time a UK-based airline has achieved the Gold distinction from IATA.
BA’s Head of Service Transformation, Glenn Morgan, said: “This award is a great achievement for British Airways at Gatwick and demonstrates our commitment to ensuring that the latest technology is at the forefront of our customer experience worldwide.
“We are investing in new technology, which not only saves our customers time and effort, but also makes their journeys more enjoyable.”
More information can be found here.
Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.
The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.
» View the full FTE Europe 2015 'On the Ground' agenda
» Register to attend FTE Europe 2015