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BA achieves Fast Travel Gold Award

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BA achieves Fast Travel Gold Award

BA has been awarded a Fast Travel Gold Award for its self-tagging and automatic document check efforts at Gatwick Airport.

British Airways – which moved into the new North Terminal extension at Gatwick Airport last week – has been recognised by IATA (International Air Transport Association) for its self-service efforts.

Passengers travelling from Gatwick can now use the self-service kiosks to check-in, print baggage tags, and check travel documents automatically.

It is the first time a UK-based airline has achieved the Gold distinction from IATA.

BA’s Head of Service Transformation, Glenn Morgan, said: “This award is a great achievement for British Airways at Gatwick and demonstrates our commitment to ensuring that the latest technology is at the forefront of our customer experience worldwide.

“We are investing in new technology, which not only saves our customers time and effort, but also makes their journeys more enjoyable.”

More information can be found here.

 

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016


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