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BA achieves Fast Travel Gold Award

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BA achieves Fast Travel Gold Award

BA has been awarded a Fast Travel Gold Award for its self-tagging and automatic document check efforts at Gatwick Airport.

British Airways – which moved into the new North Terminal extension at Gatwick Airport last week – has been recognised by IATA (International Air Transport Association) for its self-service efforts.

Passengers travelling from Gatwick can now use the self-service kiosks to check-in, print baggage tags, and check travel documents automatically.

It is the first time a UK-based airline has achieved the Gold distinction from IATA.

BA’s Head of Service Transformation, Glenn Morgan, said: “This award is a great achievement for British Airways at Gatwick and demonstrates our commitment to ensuring that the latest technology is at the forefront of our customer experience worldwide.

“We are investing in new technology, which not only saves our customers time and effort, but also makes their journeys more enjoyable.”

More information can be found here.

 

Future Travel Experience Global 2014

The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a keynote address from Rohit Talwar, CEO of Fast Future Research, entitled: 'Airport transformation – A roadmap to viability'. Rohit, a renowned global futurist, will step delegates through the 'roadmap to viability', highlighting the critical decisions and actions that need to be taken to establish an airport that's fit for the future.

FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.

» More information on FTE Global 2014


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