Swissport International has launched an innovative web-based self-service solution for lost baggage. Rather than queuing at the ‘Lost and Found’ desk, passengers arriving at Geneva Airport can now report their lost baggage via a dedicated website – http://missing-bag.swissport.com/.
Passengers can collect an information flyer at the airport, which includes an identification code to access the website, where they simply have to provide their contact details and a description of the missing items.
Roland Kühnelt, Head of Performance Management and Innovation at Swissport Group Services, said: “This is another important milestone for Swissport as an innovative and quality-oriented ground handling company, following the successful launch of the self-service lost and found kiosks in 2010, where we have reached a usage rate of up to 20% for all lost and found cases in Geneva. We are very much looking forward to further improving the passenger experience with additional developments in this direction.”
Swissport is now planning to introduce software that will provide updates about the status of the missing bag, before rolling out the innovation across a number of other airports.
Passengers who prefer to receive personal assistance can still report their missing bag at the ‘Lost and Found’ counter, or use one of the self-service kiosks.