Airline baggage delivery hit a record high with the mishandling rate dropping by 21% year-on-year, according to the annual SITA Baggage Report. Read full article »
Moscow Domodedovo Airport has installed self-service WorldTracer kiosks, which allow passengers to report delayed bags without having to queue up to see an agent. Read full article »
FTE paid a visit to Madrid-Barajas Airport to experience at first hand the Ágora project – a key part of Iberia’s ambition to make its T4 hub the most user-friendly airport terminal in the world.
In an interview with FTE, Thierry Antinori, Executive VP for Passenger Sales Worldwide, Emirates, outlined some of the airline’s initiatives on the ground to improve the passenger experience.
Iberia will install 22 ‘Quick Service Points’ in Madrid-Barajas Airport to provide information and assistance to passengers and reduce queuing times. Read full article »
Swissport International has launched an innovative self-service baggage solution, which means passengers no longer have to queue to report lost baggage. Read full article »