"Enhancing the passenger experience"
Articles Tagged: “Baggage Reflight”
Changi deploys SITA’s BagManager
SITA’s BagManager technology has been implemented by SATS at Singapore Changi to manage the 15 million bags it handles each year. Read full article »
AA offers baggage delivery service
American Airlines has launched a new baggage delivery service that allows passengers to bypass baggage reclaim and have their bags delivered to a home address. Read full article »
Iberia’s Project Ágora creating a world-class passenger experience in Madrid
FTE paid a visit to Madrid-Barajas Airport to experience at first hand the Ágora project – a key part of Iberia’s ambition to make its T4 hub the most user-friendly airport terminal in the world.
Emirates’ focus on baggage delivery and self-service
In an interview with FTE, Thierry Antinori, Executive VP for Passenger Sales Worldwide, Emirates, outlined some of the airline’s initiatives on the ground to improve the passenger experience.
Iberia to install interactive ‘Quick Service Points’ at Madrid-Barajas
Iberia will install 22 ‘Quick Service Points’ in Madrid-Barajas Airport to provide information and assistance to passengers and reduce queuing times. Read full article »
Industry report highlights 20% improvement in baggage handling
The eighth annual SITA Baggage Report shows that baggage handling improved by 20.3% in 2011, saving airlines a total of $650 million. Read full article »
Swissport introduces online lost baggage solution at Geneva Airport
Swissport International has launched an innovative self-service baggage solution, which means passengers no longer have to queue to report lost baggage. Read full article »
EIA installs innovative baggage handling system
The first stage of Edmonton International Airport’s (EIA) new baggage handling system has been completed as part of the ongoing ‘Expansion 2012’ project. Read full article »
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