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Heathrow and Qantas start bag drop trial

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The first passengers to use the new bag drop system helped to cut the ribbon and were rewarded with a seat upgrade and shopping vouchers.

The first passengers to use the new bag drop system helped to cut the ribbon and were rewarded with a seat upgrade and shopping vouchers.

A self-service bag drop trial has commenced at Heathrow Airport’s Terminal 3. During the trial, passengers will be able to tag and check-in their own bags without assistance from an agent.

Both the airport and airline will be gauging passenger reaction to the bag drop solution throughout the trial to establish whether a business case exists for its permanent implementation.

Heathrow Airport’s Terminal 3 Director, Kathryn Leahy, said: “This is an important step in our ongoing journey to provide the latest in travel technology to our passengers at Heathrow. We know our passengers are quick to adopt new technology and embrace the idea of having more control over their travel experience.”

Eric Jelinek, Regional General Manager for Qantas UK/I, added: “We are pleased to be able to offer our customers this new self-service bag drop system at Heathrow Airport. The addition will further streamline the check-in process for passengers and at the same time help to ease congestion during busy periods.”

» More information is available here.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include the 'Low cost airline passenger and baggage processing symposium', in which a number of industry experts will share ideas, opinions and visions for the future of baggage and passenger processing.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014


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