A self-service bag drop trial has commenced at Heathrow Airport’s Terminal 3. During the trial, passengers will be able to tag and check-in their own bags without assistance from an agent.
Both the airport and airline will be gauging passenger reaction to the bag drop solution throughout the trial to establish whether a business case exists for its permanent implementation.
Heathrow Airport’s Terminal 3 Director, Kathryn Leahy, said: “This is an important step in our ongoing journey to provide the latest in travel technology to our passengers at Heathrow. We know our passengers are quick to adopt new technology and embrace the idea of having more control over their travel experience.”
Eric Jelinek, Regional General Manager for Qantas UK/I, added: “We are pleased to be able to offer our customers this new self-service bag drop system at Heathrow Airport. The addition will further streamline the check-in process for passengers and at the same time help to ease congestion during busy periods.”