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Heathrow and Qantas start bag drop trial

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The first passengers to use the new bag drop system helped to cut the ribbon and were rewarded with a seat upgrade and shopping vouchers.

The first passengers to use the new bag drop system helped to cut the ribbon and were rewarded with a seat upgrade and shopping vouchers.

A self-service bag drop trial has commenced at Heathrow Airport’s Terminal 3. During the trial, passengers will be able to tag and check-in their own bags without assistance from an agent.

Both the airport and airline will be gauging passenger reaction to the bag drop solution throughout the trial to establish whether a business case exists for its permanent implementation.

Heathrow Airport’s Terminal 3 Director, Kathryn Leahy, said: “This is an important step in our ongoing journey to provide the latest in travel technology to our passengers at Heathrow. We know our passengers are quick to adopt new technology and embrace the idea of having more control over their travel experience.”

Eric Jelinek, Regional General Manager for Qantas UK/I, added: “We are pleased to be able to offer our customers this new self-service bag drop system at Heathrow Airport. The addition will further streamline the check-in process for passengers and at the same time help to ease congestion during busy periods.”

» More information is available here.

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015


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