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Frankfurt’s new interactive kiosks enhance self-service check-in and bag drop

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Frankfurt Airport’s new intelligent kiosks can read boarding passes, and can even be physically adjusted for users of any height.

Frankfurt Airport’s new intelligent kiosks can read boarding passes, and can even be physically adjusted for users of any height.

Results from the 2012 SITA Air Transport World Passenger Self-Service Survey have shown that Frankfurt Airport has the highest number of self-service bag drops and self-service check-ins in the world.

This is due, in no small part, to the airport’s “Great to Have You Here!” programme, which has seen it become a world leader in pioneering airport technology.

Frankfurt Airport’s latest innovation is intelligent information kiosks. Designed by Fraport and produced by German-based Polygon GmbH, each kiosk is fitted with a barcode scanner. These scanners can read boarding passes and calculate the quickest route to the required terminal for the passenger using it.

90 units are planned for installation across both terminals, in an effort to help people navigate the airport more easily, as well as learn of any changes to gate or departure times for their flights.

More information can be found here.

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015


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