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Frankfurt’s new interactive kiosks enhance self-service check-in and bag drop

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Frankfurt Airport’s new intelligent kiosks can read boarding passes, and can even be physically adjusted for users of any height.

Frankfurt Airport’s new intelligent kiosks can read boarding passes, and can even be physically adjusted for users of any height.

Results from the 2012 SITA Air Transport World Passenger Self-Service Survey have shown that Frankfurt Airport has the highest number of self-service bag drops and self-service check-ins in the world.

This is due, in no small part, to the airport’s “Great to Have You Here!” programme, which has seen it become a world leader in pioneering airport technology.

Frankfurt Airport’s latest innovation is intelligent information kiosks. Designed by Fraport and produced by German-based Polygon GmbH, each kiosk is fitted with a barcode scanner. These scanners can read boarding passes and calculate the quickest route to the required terminal for the passenger using it.

90 units are planned for installation across both terminals, in an effort to help people navigate the airport more easily, as well as learn of any changes to gate or departure times for their flights.

More information can be found here.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will host the official 'klia2 Symposium', in which senior speakers from Malaysia Airports will outline the thinking behind the facility, how it has been delivered, lessons learned along the way and why it is great for airlines, the people who work there and every single passenger who travels through it. FTE Asia delegates will also be able to take part in guided tours of klia2.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014


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