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Heathrow partners with South African Airways on self-boarding trial

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The self-boarding trial being undertaken by London Heathrow and South African Airways.

The self-boarding trial being undertaken by London Heathrow and South African Airways is helping to streamline the passenger journey through the airport’s Terminal 1.

London Heathrow Airport and South African Airways are currently partnering on a two-month self-boarding trial. Passengers in Terminal 1 are being invited to participate in the trial, which uses biometric data to ensure more efficient, speedier boarding.

When passengers reach the ‘self-boarding’ gate, they pass through an automatic electronic barrier, which takes an infrared scan of their face. This information is checked against biometric data taken at the check-in stage. If the two sets of data match, the barrier opens and the passenger can board their flight. The passenger data gathered is stored securely and will be destroyed at the end of the trial.

An added benefit is that it allows airline staff to spend more time with those travellers requiring greater assistance.

This new technology is helping to streamline the passenger journey through Heathrow’s Terminal 1. Ian Hanson, Heathrow’s Terminal 1 Director, said: “We are working in partnership with our airlines to trial this technology, which should help make our passengers’ journeys smoother and simpler. Since its introduction we have had positive feedback from both airlines and passengers.”

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016


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