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Melbourne Airport switches to common use platform to improve passenger processing


Melbourne Airport Common Use Self Service (CUSS) bag drops

Melbourne Airport introduced Common Use Self Service bag drops in September 2013 alongside SITA and BCS Group.

Melbourne Airport is switching all of its passenger services to SITA’s AirportConnect Open common use platform in order to maximise the use of its terminal facilities and make the airport experience smoother for passengers.

In total, 275 workstations, including check-in counters and boarding gates, will be powered by the common use platform. The transfer to full common use follows the introduction of self-service kiosks and common use self-service bag drop in 2013.

Chris Woodruff, CEO of Melbourne Airport, said: “Over the next two years, Melbourne Airport is investing $1 billion in a development plan, which includes the transformation of our international terminal. By working together with SITA and using technology in new ways, we will be able to improve our processes to make the journey smoother for passengers and the airlines that serve them.”

Ilya Gutlin, SITA President, Asia Pacific, added: “Melbourne Airport is focusing on serving both its passengers and airlines better. By implementing SITA’s common use platform across the airport, Melbourne is delivering a world-class, future-proofed system from which to launch innovative services.”

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015

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