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Melbourne Airport switches to common use platform to improve passenger processing


Melbourne Airport Common Use Self Service (CUSS) bag drops

Melbourne Airport introduced Common Use Self Service bag drops in September 2013 alongside SITA and BCS Group.

Melbourne Airport is switching all of its passenger services to SITA’s AirportConnect Open common use platform in order to maximise the use of its terminal facilities and make the airport experience smoother for passengers.

In total, 275 workstations, including check-in counters and boarding gates, will be powered by the common use platform. The transfer to full common use follows the introduction of self-service kiosks and common use self-service bag drop in 2013.

Chris Woodruff, CEO of Melbourne Airport, said: “Over the next two years, Melbourne Airport is investing $1 billion in a development plan, which includes the transformation of our international terminal. By working together with SITA and using technology in new ways, we will be able to improve our processes to make the journey smoother for passengers and the airlines that serve them.”

Ilya Gutlin, SITA President, Asia Pacific, added: “Melbourne Airport is focusing on serving both its passengers and airlines better. By implementing SITA’s common use platform across the airport, Melbourne is delivering a world-class, future-proofed system from which to launch innovative services.”

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will host the official 'klia2 Symposium', in which senior speakers from Malaysia Airports will outline the thinking behind the facility, how it has been delivered, lessons learned along the way and why it is great for airlines, the people who work there and every single passenger who travels through it. FTE Asia delegates will also be able to take part in guided tours of klia2.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014

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