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New Frankfurt Airport app offers more personalised travel experience


New Frankfurt Airport app offers more personalised travel experience

The upgraded Frankfurt Airport app has been designed to offer passengers a more personal information service both before their trip and while they are at the airport.

Fraport has launched the new Frankfurt Airport App 2.0, which includes a number of new features aimed at providing passengers with more information that is relevant to their specific trip.

The app, which is already available for free on Android and will soon be available for iOS devices, is available in German and English, as well as, for the first time, Mandarin for Chinese travellers.

Passengers can use to the app to get information ahead of their trip, such as how to get to Frankfurt Airport and on-site parking options. Once they are at the airport, passengers can choose to receive flight updates and information on gate changes via automatic push notifications.

The app also offers vouchers for retail stores, as well as a navigation feature to help users find their way around the airport. Additionally, international passengers can make use of a tax refund calculator.

Nicole Ebner, Senior Executive Manager Business Development, Retail and Properties at Fraport AG, said: “Frankfurt Airport is one of the largest and most important hubs worldwide. Therefore, it is our goal to offer an app that meets the individual needs of passengers and offers them the best service possible.”

At FTE Euope 2014, 3-5 March, London, Thomas Kirner, Vice President – Service Quality at Fraport, will take part in a conference session exploring how airports and airlines can improve and differentiate their passenger experience for business, leisure and family travellers. He will be joined in the session by senior speakers from Ryanair, Swedavia, TUI UK & Ireland, Aer Lingus and ICTS Europe.

» View the full FTE Europe 2014 agenda

» Register to attend FTE Europe 2014

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015

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