Aruba, the Netherlands, Aruba Airport Authority, Schiphol Group, KLM and Vision-Box have launched the first of its kind Aruba Happy Flow project.
Kempegowda International Airport has invested in 180 common use workstations and 30 self-service kiosks, which will allow passengers to print their bag tags.
All of Tigerair Australia’s check-in agents will be equipped with an iPad, which will allow them to process passengers away from the check-in desks.
Air Canada has added the TSA PreCheck indicator to its e-boarding passes, allowing passengers to proceed directly to PreCheck security lanes at US airports.
Travellers flying from Luxembourg Airport can now switch to an earlier flight using new self-service kiosks, which also enable self-tagging.
IndiGo’s “Integrated Travel Document” enables passengers to receive their boarding pass along with their itinerary immediately after booking their flights. Read full article »
Qantas is introducing a “three-click” Auto Check-in service on its domestic network following a successful trial over the last three months.
Following a six-month transition period, the new system allows Dragonair to offer online and mobile check-in services from all destinations.
Beijing Capital International Airport has chosen SITA’s common-use passenger processing technology, AirportConnect Open, for implementation in Terminals 2 and 3. SITA is also working with the airport to investigate how both kiosks and self-bag drop can support the management of its passengers.
FTE spoke to Cathay Pacific’s Russ Fortson about the airline’s plans to embrace self-service, and how investment in staff is helping to enhance customer service.