"Enhancing the passenger experience"
Category Archives: Initiatives & Standards
Five top Asia low-cost airlines on their future passenger experience
Ahead of FTE Asia 2013 AirAsia, Tiger Airways, flydubai, IndiGo, and Jazeera Airways share their insights and innovations for the passenger experience of the future. Read full article »
Fraport introduces Chinese Personal Shoppers
Chinese Personal Shoppers have been introduced at Frankfurt Airport to assist Chinese passengers in the retail area, before escorting them to their departure gate. Read full article »
SAS asks for customers’ ideas on improving passenger experience
SAS Scandinavian Airlines has launched a new crowdsourcing portal called My SAS Idea, where customers are invited to share ideas on how the airline can improve its service. Read full article »
‘Active collaboration’ key to improving door-to-door experience
Mikael Lind, Project Manager Future Airports, Viktoria Institute, outlines the importance of collaboration to create a seamless door-to-door travel experience.
Airport volunteers to improve passenger experience at Tampa
Tampa International Airport is looking to recruit 100 permanent volunteers to greet passengers and offer travel advice to those arriving at the airport. Read full article »
China Airlines launches SkyPriority
China Airlines has introduced SkyPriority as part of the SkyTeam alliance’s roll-out of the service, which includes priority check-in, bag drop and boarding. Read full article »
CUPPS: No longer a priority?
While the uptake of CUPPS has been steady over the last few years, questions are now being asked as to whether it remains a priority for the industry. Read full article »
Fast Travel success driven by Asian support
Having contributed to a successful 2011 for the Fast Travel initiative, airports and airlines across Asia are set to play a major role in the project in 2012. Read full article »
China gets first shared check-in facility
SkyTeam has unveiled a brand new common-use check-in area for its member airlines at Beijing Capital International Airport’s Terminal 2. Read full article »
Swiss introduces automatic check-in
Swiss International Air Lines has added a new ‘automated check-in’ option to its online booking service, allowing passengers to bypass the check-in process. Read full article »
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