To earn Platinum status, at least 80% of an airline’s passengers must have access to a range of self-service options throughout the airport journey. Scandinavian Airlines has become the only airline in the world to earn the highest level of accreditation in IATA’s Fast Travel program.
A survey has shown that passengers at Beijing International Airport want to use more mobile self services to search for flights, access flight updates and receive their boarding passes. Read full article »
The 2012 SITA Passenger Self-Service Survey has revealed that passengers want more self-service and mobile-based offerings to help improve the travel experience. Read full article »
In the first part of our FTE 2012 Exhibition Preview, we round-up what you can expect to see from Type22, SITA, ALSTEF, IBM, Kaba and Boon Edam. Read full article »
Las Vegas McCarran International Airport has unveiled the new Terminal 3, which includes facilities for self-boarding and self-bag tagging.
In the first instalment of our four-part report on the highly successful FTE Asia ‘Unconference’ sessions, we round-up the key findings from the self-boarding workshop. Read full article »
Vienna International Airport is implementing common-use self-boarding gates across all terminals, including the new Skylink terminal, which is due to open next year. Read full article »