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Alaska Airlines brings ‘Airport of the Future’ to LAX

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LAX Self Service Kiosks

As part of the ‘Airport of the Future’ project at LAX Terminal 6, traditional check-in counters have been replaced with self-service kiosks.

Alaska Airlines’ new ‘Airport of the Future’ concept at Los Angeles International Airport serves to portray the airline’s dedication to providing the best possible passenger experience.

LAX Power at the gate

In the new, spacious gate areas, half of the seats have electrical outlets, so passengers can charge their mobile phones and laptops while waiting to board.

Self-service and speed are two key points at the heart of the new Alaska Airlines home in the refurbished LAX Terminal 6. Check-in counters have been replaced with check-in kiosks and new bag-check stations will reduce the average waiting time for passengers with checked baggage from 20 minutes to less than four minutes.

The move from Terminal 3 to Terminal 6 also allows for more convenient access to U.S. Customs and Border Protection checkpoints and to alliance partner Delta Air Lines in Terminal 5.

‘Hassle-free, seamless travel’

“We want Alaska to be the easiest airline to fly on, and our new terminal in Los Angeles furthers our mission to make travel hassle-free and seamless for our customers,” said Bill Ayer, Chairman and CEO, Alaska Airlines.

“Our new terminal has a friendly and spacious feel, with a state-of-the-art check-in-process, a shorter walk to the security checkpoint, convenient connections with international flights and access to electrical outlets throughout our gates. These features should make Alaska’s LAX passenger experience one of the best in the country.”

The 13-month Terminal 6 refurbishment project was a collaborative effort between Alaska Airlines, Los Angeles World Airports and the Transportation Security Administration, and was completed at a cost of $238 million – $33 million under budget.

More information on Alaska Airlines’ ‘Airport of the Future’ can be found here.

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

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One comment from our readers

  1. Hi there

    Thanks for posting this article. Good to see more airports and airlines embracing more streamlined check-in processes.

    I believe it is important to note that the “new bag-check stations” are MANNED stations. Also, self-tagging does not yet seem to be rolled out.

    “Passengers checking luggage then proceed to a nearby bag-check station, where customer service agents scan customers’ boarding passes and attach bag tags. A new conveyor belt system weighs the luggage and moves it automatically through a state-of-the-art security screening system and then on to the aircraft.”

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