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BA brings self-tagging to London City Airport

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BA brings self-tagging to London City Airport

London City Airport becomes the second airport to offer self-tagging facilities to BA passengers, following a similar implementation at Gatwick Airport in October.

British Airways has introduced self-tagging facilities at London City Airport. It is the second implementation of self-tagging by British Airways, following the introduction of self-tagging at Gatwick Airport’s North Terminal extension in October.

The technology – which has been designed in-house by British Airways – allows passengers to print their baggage tags at a kiosk, before dropping their bags at a bag drop desk.

John Scarff, British Airways Ground Service Manager, London City Airport, said: “We are delighted that London City has been chosen to have this new technology. At an airport where the unique selling point is a quick and easy journey through the terminal already, this can only improve the customer experience.

“Many of our customers appreciate the opportunity to do more for themselves, like self-service check-in, choosing seats and printing their own boarding cards – now for the first time they will be able to print their own bag tags. We’re giving them the freedom to be in control, but with the knowledge that our customer service staff will be on hand if they need them.”

Richard Gooding OBE, CEO, London City Airport, added: “We welcome the launch of this new innovative technology which further strengthens our commitment to transferring passengers to their destination with ease and speed.”

» More information can be found here.


FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016


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