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BA brings self-tagging to London City Airport


BA brings self-tagging to London City Airport

London City Airport becomes the second airport to offer self-tagging facilities to BA passengers, following a similar implementation at Gatwick Airport in October.

British Airways has introduced self-tagging facilities at London City Airport. It is the second implementation of self-tagging by British Airways, following the introduction of self-tagging at Gatwick Airport’s North Terminal extension in October.

The technology – which has been designed in-house by British Airways – allows passengers to print their baggage tags at a kiosk, before dropping their bags at a bag drop desk.

John Scarff, British Airways Ground Service Manager, London City Airport, said: “We are delighted that London City has been chosen to have this new technology. At an airport where the unique selling point is a quick and easy journey through the terminal already, this can only improve the customer experience.

“Many of our customers appreciate the opportunity to do more for themselves, like self-service check-in, choosing seats and printing their own boarding cards – now for the first time they will be able to print their own bag tags. We’re giving them the freedom to be in control, but with the knowledge that our customer service staff will be on hand if they need them.”

Richard Gooding OBE, CEO, London City Airport, added: “We welcome the launch of this new innovative technology which further strengthens our commitment to transferring passengers to their destination with ease and speed.”

» More information can be found here.

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015

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