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Vancouver Airport enhances CUPPS technology


The five-year contract between Vancouver Airport Authority and ARINC will initiate the installation of the state-of-the-art vMUSE passenger processing system.

Vancouver International Airport is to upgrade its Common Use Passenger Processing Systems (CUPPS) as part of a recently signed five-year contract with ARINC’s Airport Systems Division to renew airport technology.

The airport will soon be implementing ARINC’s state-of-the-art vMUSE (Multi-user System Environment) platform, a CUPPS-compliant, shared passenger and flight information system, which also supports technologies such as self-boarding gates and self-service bag drops.

Vancouver International’s Common Use Self Service (CUSS) and BagLink baggage systems are also being updated as part of the new contract.

The new system will further reduce airline costs and enhance interoperability at the airport by facilitating the integration of flight information displays, baggage reconciliation, gate management and operational databases.

“We are continually looking for ways to enhance and streamline the processing of our customers through our facilities. We are pleased to extend our partnership with ARINC,” said Kevin Molloy, Vice President, Simplified Passenger Travel, and Chief Information Officer, Vancouver Airport Authority. “ARINC’s leading-edge technology and their outstanding technical support make them an ideal partner for us.”

Mike Picco, Vice President of ARINC’s Airports Systems Division, added: “Vancouver Airport Authority is a recognised leader in using IT as a way to Simplify Passenger Travel. We are proud to receive this comprehensive contract renewal from one of the airport industry’s foremost innovators.”

The improvements come in the early stages of a 10-year investment project, over the course of which Vancouver Airport Authority will make a C$1.8 billion series of airport-wide renovations to improve the airport’s competitiveness, minimise costs to airlines and enhance the passenger experience.

More information can be found here.

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Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

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