Check-in & Validation, Security & Facilitation // // 1 Comment

United introduces dedicated CIP services at Newark Liberty


Tarmac transfer service to high-value customers at Newark Liberty

As well as a new Global Services reception lobby, United has introduced its Mercedes-Benz tarmac transfer service to high-value customers at Newark Liberty International Airport.

United Airlines has introduced new amenities at Newark Liberty International Airport to improve the airport experience for its Commercially Important Passengers (CIPs).

A Global Services reception lobby has been opened for United’s top frequent flyers, offering personalised check-in and travel services to members of the invitation-only Global Services programme and United Global First passengers who are flying long-haul.

The new lobby provides direct access to four new security lanes, which can either be configured for use by TSA PreCheck members or non-members, depending on demand. These security lanes also provide easy access to the United Club lounge in concourse 3C.

Jimmy Samartzis, United’s Vice President, Customer Experience, said: “United’s new Global Services reception area at our New York hub will enable us to provide the high level of service our most loyal customers expect, while the expanded number of security lanes will expedite screening for all customers.

“This project is the latest step in our continued efforts to offer a more flyer-friendly premium travel experience for United customers.”

United has also confirmed that it will extend its Mercedes-Benz flight connection service to Newark Liberty. Already in place in Chicago and Houston, this service offers Global Services and United Global First customers a tarmac transfer service directly to their connecting aircraft.

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015

One comment from our readers

  1. Markus says:

    Have experienced this service yesterday while connecting in Houston. Me and my family of 3 were picked up at our arrival gate in a beautiful Mercedes GL and driven by a really nice chauffeur who also carried our luggage to the connecting gate. Amazing experience and a clear sign that United amps up their customer experience for Global Services Members. Congratulations!

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