Check-in & Validation, Security & Facilitation // // 1 Comment

United introduces dedicated CIP services at Newark Liberty


Tarmac transfer service to high-value customers at Newark Liberty

As well as a new Global Services reception lobby, United has introduced its Mercedes-Benz tarmac transfer service to high-value customers at Newark Liberty International Airport.

United Airlines has introduced new amenities at Newark Liberty International Airport to improve the airport experience for its Commercially Important Passengers (CIPs).

A Global Services reception lobby has been opened for United’s top frequent flyers, offering personalised check-in and travel services to members of the invitation-only Global Services programme and United Global First passengers who are flying long-haul.

The new lobby provides direct access to four new security lanes, which can either be configured for use by TSA PreCheck members or non-members, depending on demand. These security lanes also provide easy access to the United Club lounge in concourse 3C.

Jimmy Samartzis, United’s Vice President, Customer Experience, said: “United’s new Global Services reception area at our New York hub will enable us to provide the high level of service our most loyal customers expect, while the expanded number of security lanes will expedite screening for all customers.

“This project is the latest step in our continued efforts to offer a more flyer-friendly premium travel experience for United customers.”

United has also confirmed that it will extend its Mercedes-Benz flight connection service to Newark Liberty. Already in place in Chicago and Houston, this service offers Global Services and United Global First customers a tarmac transfer service directly to their connecting aircraft.

Future Travel Experience Global 2014

The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a session entitled: 'Redefining the end-to-end passenger experience through next-generation technology'. In this session, senior travel industry stakeholders from every step of the travel chain will debate and discuss how the entire travel process can be improved from the passenger perspective, including pre-travel, transport to the airport, the airport experience, the in-flight experience, the arrivals process and post-travel.

FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.

» More information on FTE Global 2014

One comment from our readers

  1. Markus says:

    Have experienced this service yesterday while connecting in Houston. Me and my family of 3 were picked up at our arrival gate in a beautiful Mercedes GL and driven by a really nice chauffeur who also carried our luggage to the connecting gate. Amazing experience and a clear sign that United amps up their customer experience for Global Services Members. Congratulations!

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