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The beginning of the end for self-service kiosks at airports?


Discussion on LinkedIn about the practicality of on-site self-service kiosks

Mixed reaction from passengers in Asia has led to questions about the practicality of on-site self-service kiosks.

As self-service kiosks in Asia continue to receive a mixed response from passengers, the Future Travel Experience Linkedin group has become a hive of activity, with a number of industry players taking the chance to express their views on whether the self-service kiosk really is on the decline.

While airports such as Bangalore and Mumbai have reported strong demand for self-service, and airlines including Air China and China Airlines have recently introduced new self-service facilities, Singapore Airlines has removed its kiosks from Changi Airport due to low levels of usage.

Join your peers from Aéroports de Paris, ANA – Aeroportos de Portugal, Aéroports de Montréal and SITA, who have already shared their views on the future of the self-service kiosk, and have your say here.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will host the official 'klia2 Symposium', in which senior speakers from Malaysia Airports will outline the thinking behind the facility, how it has been delivered, lessons learned along the way and why it is great for airlines, the people who work there and every single passenger who travels through it. FTE Asia delegates will also be able to take part in guided tours of klia2.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014

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