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The beginning of the end for self-service kiosks at airports?


Discussion on LinkedIn about the practicality of on-site self-service kiosks

Mixed reaction from passengers in Asia has led to questions about the practicality of on-site self-service kiosks.

As self-service kiosks in Asia continue to receive a mixed response from passengers, the Future Travel Experience Linkedin group has become a hive of activity, with a number of industry players taking the chance to express their views on whether the self-service kiosk really is on the decline.

While airports such as Bangalore and Mumbai have reported strong demand for self-service, and airlines including Air China and China Airlines have recently introduced new self-service facilities, Singapore Airlines has removed its kiosks from Changi Airport due to low levels of usage.

Join your peers from Aéroports de Paris, ANA – Aeroportos de Portugal, Aéroports de Montréal and SITA, who have already shared their views on the future of the self-service kiosk, and have your say here.

Future Travel Experience Global 2014

The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a keynote address from Rohit Talwar, CEO of Fast Future Research, entitled: 'Airport transformation – A roadmap to viability'. Rohit, a renowned global futurist, will step delegates through the 'roadmap to viability', highlighting the critical decisions and actions that need to be taken to establish an airport that's fit for the future.

FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.

» More information on FTE Global 2014

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