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The beginning of the end for self-service kiosks at airports?

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Discussion on LinkedIn about the practicality of on-site self-service kiosks

Mixed reaction from passengers in Asia has led to questions about the practicality of on-site self-service kiosks.

As self-service kiosks in Asia continue to receive a mixed response from passengers, the Future Travel Experience Linkedin group has become a hive of activity, with a number of industry players taking the chance to express their views on whether the self-service kiosk really is on the decline.

While airports such as Bangalore and Mumbai have reported strong demand for self-service, and airlines including Air China and China Airlines have recently introduced new self-service facilities, Singapore Airlines has removed its kiosks from Changi Airport due to low levels of usage.

Join your peers from Aéroports de Paris, ANA – Aeroportos de Portugal, Aéroports de Montréal and SITA, who have already shared their views on the future of the self-service kiosk, and have your say here.


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