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The beginning of the end for self-service kiosks at airports?


Discussion on LinkedIn about the practicality of on-site self-service kiosks

Mixed reaction from passengers in Asia has led to questions about the practicality of on-site self-service kiosks.

As self-service kiosks in Asia continue to receive a mixed response from passengers, the Future Travel Experience Linkedin group has become a hive of activity, with a number of industry players taking the chance to express their views on whether the self-service kiosk really is on the decline.

While airports such as Bangalore and Mumbai have reported strong demand for self-service, and airlines including Air China and China Airlines have recently introduced new self-service facilities, Singapore Airlines has removed its kiosks from Changi Airport due to low levels of usage.

Join your peers from Aéroports de Paris, ANA – Aeroportos de Portugal, Aéroports de Montréal and SITA, who have already shared their views on the future of the self-service kiosk, and have your say here.

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016

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