Passenger Services & Wayfinding, Security & Facilitation // // No Comments

Boston Logan adopts virtual assistant at security checkpoint


Virtual assistant at Boston Logan International Airport

The new virtual assistant at Boston Logan International Airport offers passengers information on how to prepare for the security screening process in order to expedite the process.

Boston Logan International has become the latest airport to deploy a virtual assistant to assist passengers through the security screening process.

The adoption of the technology follows similar installations at London Luton and Manchester airports, as well as an installation at Frankfurt Airport in December.

The bi-lingual ‘virtual greeter’ is located in Terminal E and delivers messages in English and Spanish on ID and boarding passes, regulations on liquids, aerosols and gels, and instructions regarding garment removal as passengers approach the x-ray security screeners.

“Safety and security is our number one priority, and good security means good customer service,” said Ed Freni, Director of Aviation, Massport (Massachusetts Port Authority). “This new virtual greeter gives us an opportunity to collaborate with the TSA on a more efficient security checkpoint by educating passengers ahead of time on the dos and the don’ts of security screening. Our best asset in making the security screening process move along faster is an informed and prepared customer.”

More information is available here.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include a conference session entitled: 'How do we resolve key passenger pain points in Asia's airports, where queues are longer than passengers would like?' Paul Mewett, Director, Innovative Travel Solutions, Vancouver Airport Authority will deliver a presentation entitled: 'Resolving security screening and immigration processing queues', while Steven Dickson, Group Head, Ground and Inflight Operations, AirAsia will also take part in this session.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014

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