Passenger Services & Wayfinding, Security & Facilitation // // Comments Off

Boston Logan adopts virtual assistant at security checkpoint


Virtual assistant at Boston Logan International Airport

The new virtual assistant at Boston Logan International Airport offers passengers information on how to prepare for the security screening process in order to expedite the process.

Boston Logan International has become the latest airport to deploy a virtual assistant to assist passengers through the security screening process.

The adoption of the technology follows similar installations at London Luton and Manchester airports, as well as an installation at Frankfurt Airport in December.

The bi-lingual ‘virtual greeter’ is located in Terminal E and delivers messages in English and Spanish on ID and boarding passes, regulations on liquids, aerosols and gels, and instructions regarding garment removal as passengers approach the x-ray security screeners.

“Safety and security is our number one priority, and good security means good customer service,” said Ed Freni, Director of Aviation, Massport (Massachusetts Port Authority). “This new virtual greeter gives us an opportunity to collaborate with the TSA on a more efficient security checkpoint by educating passengers ahead of time on the dos and the don’ts of security screening. Our best asset in making the security screening process move along faster is an informed and prepared customer.”

More information is available here.

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015

Comments are closed.