Passenger Services & Wayfinding, Security & Facilitation // // No Comments

Boston Logan adopts virtual assistant at security checkpoint


Virtual assistant at Boston Logan International Airport

The new virtual assistant at Boston Logan International Airport offers passengers information on how to prepare for the security screening process in order to expedite the process.

Boston Logan International has become the latest airport to deploy a virtual assistant to assist passengers through the security screening process.

The adoption of the technology follows similar installations at London Luton and Manchester airports, as well as an installation at Frankfurt Airport in December.

The bi-lingual ‘virtual greeter’ is located in Terminal E and delivers messages in English and Spanish on ID and boarding passes, regulations on liquids, aerosols and gels, and instructions regarding garment removal as passengers approach the x-ray security screeners.

“Safety and security is our number one priority, and good security means good customer service,” said Ed Freni, Director of Aviation, Massport (Massachusetts Port Authority). “This new virtual greeter gives us an opportunity to collaborate with the TSA on a more efficient security checkpoint by educating passengers ahead of time on the dos and the don’ts of security screening. Our best asset in making the security screening process move along faster is an informed and prepared customer.”

More information is available here.

Future Travel Experience Global 2014

The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a session entitled: 'What are the future collaboration models that will help achieve progress at the real passenger pain-points – airport security and arrivals immigration?' In this session, senior industry figures will discuss the future of airport security and immigration, exploring how things like risk-based security, automated passport control and innovative design techniques can help improve the passenger experience while maintaining the highest level of security.

FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.

» More information on FTE Global 2014

No comments yet, be the first to leave a reply...

Leave a Reply

Your email address will not be published.Required fields are marked *