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Passenger processing at Mumbai Airport gets upgrade from SITA

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SITA’s self-service technology: SITA AirportConnect Open will be integrated at more than 600 counters at Mumbai Airport, which will also implement 90 CUSS kiosks, an automated barcode boarding pass validation system and SITA’s renowned Baggage Reconciliation Technology.

Passengers at Chhatrapati Shivaji International Airport (CSIA) can expect a faster and smoother airport experience, with improvements being made throughout passenger handling operations at Mumbai’s main gateway. The upgrades are part of a 10-year contract between India’s second busiest airport and SITA, the world’s leading specialist in air transport IT and communication.

SITA will facilitate the airport with its state-of-the-art passenger processing technology, including the SITA AirportConnect Open common-use passenger processing system, designed to streamline the airport journey through common-use check-in and boarding, as well as self-service kiosks.

In addition, cutting-edge Baggage Reconciliation Technology is being implemented to minimise incidences of lost luggage – 120 hand-held terminals will ensure that the right bag is on the right plane with the right passenger. The airport will also be one of the first airports in the world to benefit from SITA’s Airport iValidate automated barcode boarding pass validation system.

Mr. Rajeev Jain, CEO of CSIA’s operator Mumbai International Airport Ltd, said: “MIAL has always pioneered the implementation of industry leading initiatives for CSIA, currently the second busiest airport in India. As the technological requirements at CSIA have gradually evolved over a period of time, MIAL is pleased to have SITA on board as its long-term technology partner and who has also played a very credible role in the modernisation of CSIA in the past. MIAL is looking forward to strengthening that partnership in the days to come.”

The implementation of the new systems is part of MIAL’s strategy to manage the increase in passenger traffic at CSIA, which had a throughput of almost 31 million in the last year. MIAL plans to increase its handling capacity at the airport from 36 flights per hour to 48, with a total capacity of 40 million passengers annually.

More information can be found here »

Strategies for improving the speed and experience of passenger and baggage processing are a key topic at FTE Asia 2013. The Third Working Session, 14:30 – 15:30, Wednesday 8 May, will focus on innovations in passenger travel at Incheon International Airport; the pure self-service experience pioneered by Air New Zealand, and the seamless passenger experience at Shanghai Hongqiao. Mike DiGeorge, Managing Director, ARINC Asia Pacific Division will lead the session.
Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015


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