Check-in & Validation // //

Passenger processing at Mumbai Airport gets upgrade from SITA


SITA’s self-service technology: SITA AirportConnect Open will be integrated at more than 600 counters at Mumbai Airport, which will also implement 90 CUSS kiosks, an automated barcode boarding pass validation system and SITA’s renowned Baggage Reconciliation Technology.

Passengers at Chhatrapati Shivaji International Airport (CSIA) can expect a faster and smoother airport experience, with improvements being made throughout passenger handling operations at Mumbai’s main gateway. The upgrades are part of a 10-year contract between India’s second busiest airport and SITA, the world’s leading specialist in air transport IT and communication.

SITA will facilitate the airport with its state-of-the-art passenger processing technology, including the SITA AirportConnect Open common-use passenger processing system, designed to streamline the airport journey through common-use check-in and boarding, as well as self-service kiosks.

In addition, cutting-edge Baggage Reconciliation Technology is being implemented to minimise incidences of lost luggage – 120 hand-held terminals will ensure that the right bag is on the right plane with the right passenger. The airport will also be one of the first airports in the world to benefit from SITA’s Airport iValidate automated barcode boarding pass validation system.

Mr. Rajeev Jain, CEO of CSIA’s operator Mumbai International Airport Ltd, said: “MIAL has always pioneered the implementation of industry leading initiatives for CSIA, currently the second busiest airport in India. As the technological requirements at CSIA have gradually evolved over a period of time, MIAL is pleased to have SITA on board as its long-term technology partner and who has also played a very credible role in the modernisation of CSIA in the past. MIAL is looking forward to strengthening that partnership in the days to come.”

The implementation of the new systems is part of MIAL’s strategy to manage the increase in passenger traffic at CSIA, which had a throughput of almost 31 million in the last year. MIAL plans to increase its handling capacity at the airport from 36 flights per hour to 48, with a total capacity of 40 million passengers annually.

More information can be found here »

Strategies for improving the speed and experience of passenger and baggage processing are a key topic at FTE Asia 2013. The Third Working Session, 14:30 – 15:30, Wednesday 8 May, will focus on innovations in passenger travel at Incheon International Airport; the pure self-service experience pioneered by Air New Zealand, and the seamless passenger experience at Shanghai Hongqiao. Mike DiGeorge, Managing Director, ARINC Asia Pacific Division will lead the session.
FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016

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