Lufthansa to add fast-track security lanes and expand ‘meet and assist’ service
Lufthansa is focusing on improving service levels across its Frankfurt and Munich hubs, and will expand its ‘meet and assist’ service as part of this strategy.
Lufthansa will introduce security fast lanes for high-value customers and also expand the ‘meet and assist’ service at its Munich and Frankfurt hubs this summer.
The airline’s HON Circle members, Senators, First and Business Class passengers will have access to fast-track security lanes at all intercontinental destinations and at selected European airports.
The German carrier has also announced that it will expand its passenger transfer services at Frankfurt and Munich airports. Staff will meet and assist passengers when entering the arrivals area, while a dedicated arrivals service will be introduced for premium passengers.
A number of visual signage enhancements will also be made to improve wayfinding for transfer passengers.
These enhancements to the passenger experience on the ground will be complemented by a number of investments in the onboard experience, including the introduction of a new Premium Economy Class and lie-flat seats in Business Class.
The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a session entitled: 'What are the future collaboration models that will help achieve progress at the real passenger pain-points – airport security and arrivals immigration?' In this session, senior industry figures will discuss the future of airport security and immigration, exploring how things like risk-based security, automated passport control and innovative design techniques can help improve the passenger experience while maintaining the highest level of security.
FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.
» More information on FTE Global 2014