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Lufthansa to add fast-track security lanes and expand ‘meet and assist’ service


Lufthansa expand its ‘meet and assist’ service

Lufthansa is focusing on improving service levels across its Frankfurt and Munich hubs, and will expand its ‘meet and assist’ service as part of this strategy.

Lufthansa will introduce security fast lanes for high-value customers and also expand the ‘meet and assist’ service at its Munich and Frankfurt hubs this summer.

The airline’s HON Circle members, Senators, First and Business Class passengers will have access to fast-track security lanes at all intercontinental destinations and at selected European airports.

The German carrier has also announced that it will expand its passenger transfer services at Frankfurt and Munich airports. Staff will meet and assist passengers when entering the arrivals area, while a dedicated arrivals service will be introduced for premium passengers.

A number of visual signage enhancements will also be made to improve wayfinding for transfer passengers.

These enhancements to the passenger experience on the ground will be complemented by a number of investments in the onboard experience, including the introduction of a new Premium Economy Class and lie-flat seats in Business Class.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include a conference session entitled: 'How do we resolve key passenger pain points in Asia's airports, where queues are longer than passengers would like?' Paul Mewett, Director, Innovative Travel Solutions, Vancouver Airport Authority will deliver a presentation entitled: 'Resolving security screening and immigration processing queues', while Steven Dickson, Group Head, Ground and Inflight Operations, AirAsia will also take part in this session.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014

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