Spring Airlines trials Google Glass for onboard customer service
Spring Airlines equipped flight attendants on the Shanghai Hongqiao-Chengdu service with Google Glass to help improve customer service.
Chinese low-cost carrier Spring Airlines has become the first airline to equip its flight attendants with Google Glass to help improve onboard customer service, according to reports by airlinetrends.com and WCARN.
Cabin crew on a service between Shanghai Hongqiao to Chengdu were the first to trial the device, using it to help identify specific passengers who had requested food and beverages.
While this marks the first customer-facing pilot of wearable technology onboard an aircraft, a number of other airlines have embraced smartglasses and smartwatches on the ground in recent months.
For example, Virgin Atlantic has trialled Google Glass and Sony Smartwatches in the Upper Class Wing at London Heathrow, Copenhagen Airport has completed a trial of Google Glass, and airberlin, Vueling and Iberia have developed smartwatch boarding passes.
If you are committed to enhancing the onboard passenger experience, make sure you attend the FTE Up in the Air conference, which will take place at our flagship event, FTE Global 2014, in Las Vegas from 24-26 September 2014. The theme of the event is 'Redefining the end-to-end passenger experience'.
The Up in the Air conference will focus on all things in-flight – including IFE&C, passenger and crew connectivity, cabin design, passenger comfort, personalisation and ancillary revenue generation – and we look forward to playing an important role in shaking up the passenger experience in the air, which has evolved very little in the last 20 years, unlike on the ground.
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