Crew Empowerment // //

Spring Airlines trials Google Glass for onboard customer service


Spring Airlines equipped flight attendants with Google Glass

Spring Airlines equipped flight attendants on the Shanghai Hongqiao-Chengdu service with Google Glass to help improve customer service.

Chinese low-cost carrier Spring Airlines has become the first airline to equip its flight attendants with Google Glass to help improve onboard customer service, according to reports by and WCARN.

Cabin crew on a service between Shanghai Hongqiao to Chengdu were the first to trial the device, using it to help identify specific passengers who had requested food and beverages.

While this marks the first customer-facing pilot of wearable technology onboard an aircraft, a number of other airlines have embraced smartglasses and smartwatches on the ground in recent months.

For example, Virgin Atlantic has trialled Google Glass and Sony Smartwatches in the Upper Class Wing at London Heathrow, Copenhagen Airport has completed a trial of Google Glass, and airberlin, Vueling and Iberia have developed smartwatch boarding passes.

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the in-flight passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, the Co-creation Forum Europe, fresh perspectives on the Onboard 2025 Think Tank vision, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

The ‘Up in the Air’ conference stream will focus on how airlines and their partners can make use of new and emerging technologies to create an outstanding in-flight experience. Senior figures from the likes of Google, IATA, easyJet, CitizenM, Aer Lingus, Air France-KLM, TUIfly, Norwegian, B/E Aerospace, TU Delft, Honour Branding and the Airline Passenger Experience Association (APEX) will address delegates, providing unique insight on topics ranging from next generation IFEC and 2025 cabin design, to new onboard commerce opportunities, and crew and passenger empowerment.

» View the full FTE Europe ‘Up in the Air’ conference agenda

» Register to attend FTE Europe 2016

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