Spring Airlines trials Google Glass for onboard customer service
Spring Airlines equipped flight attendants on the Shanghai Hongqiao-Chengdu service with Google Glass to help improve customer service.
Chinese low-cost carrier Spring Airlines has become the first airline to equip its flight attendants with Google Glass to help improve onboard customer service, according to reports by airlinetrends.com and WCARN.
Cabin crew on a service between Shanghai Hongqiao to Chengdu were the first to trial the device, using it to help identify specific passengers who had requested food and beverages.
While this marks the first customer-facing pilot of wearable technology onboard an aircraft, a number of other airlines have embraced smartglasses and smartwatches on the ground in recent months.
For example, Virgin Atlantic has trialled Google Glass and Sony Smartwatches in the Upper Class Wing at London Heathrow, Copenhagen Airport has completed a trial of Google Glass, and airberlin, Vueling and Iberia have developed smartwatch boarding passes.
Interested in learning more about improving your onboard passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Virgin Atlantic, Lufthansa, Etihad Airways, Norwegian Air Shuttle, Ryanair, Thomson Airways, Air Canada, United Airlines, Inmarsat, IATA, Factorydesign and Thales will share their latest passenger-focused plans and visions in the 'Up in the Air' conference.
The event will also include a dedicated 'On the Ground' conference stream, IATA workshop, an extensive exhibition, a visit to the Emirates Aviation Experience, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.
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