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Category Archives: Technology & Systems
Offsite agents to improve passenger service levels
A new system that uses telepresence technology allows for an offsite agent to offer face-to-face assistance on airport services such as check-in and lounge access.
Gdansk Airport adopts common-use check-in system
A common-use passenger check-in and departure system has been installed at Gdansk Airport to handle the increased number of passengers expected during EURO 2012. Read full article »
Munich Airport to extend InfoGates to T2
Such has been the success of Munich Airport’s passenger assistance InfoGates they will now be introduced to T2 to offer customer service via videoconference. Read full article »
Canada’s first CUPPS implementation completed
St John’s International Airport in Newfoundland has become the first airport in Canada to adopt a Common Use Passenger Processing System. Read full article »
CUPPS platform to underpin San Diego Airport’s $1bn improvement programme
Over 100 CUSS kiosks and 150 CUPPS workstations will be operated at San Diego Airport as part of its $1 billion improvement programme. Read full article »
SITA receives PCI certification for AirportConnect Open
SITA has received Payment Card Industry Data Security Standard certification for its common-use platform AirportConnect Open. Read full article »
Industry report reveals future impact of new technologies
Amadeus has released a new report entitled ‘From chaos to collaboration’, exploring the qualitative shift in the future travel experience. Read full article »
CityJet to offer Twitter concierge service
CityJet is to become the first airline in the UK to offer an interactive concierge service via Twitter, offering passengers travel advice and a reservations service.
ARINC to deploy CUPPS at Belfast City
ARINC Incorporated has been awarded the contract to install its CUPPS platform at Northern Ireland’s Belfast City Airport.
ANA introduces Amadeus’ customer management system
ANA Group has partnered with Amadeus to introduce international flight reservation, inventory and departure control systems to streamline the travel experience.
Latest from Twitter
- DESKO to exhibit newest PENTA Family member at FTE 2012 http://t.co/bFLlptBZ #FTE2012
(about 2 hours ago) - Swissport International confirmed as Bronze Sponsor for FTE 2012 http://t.co/BmAr9VR2 #FTE2012
(about 2 hours ago) - New President & CEO of CATSA to present “Checkpoint of the Future” concepts at FTE 2012: Recently appointed Pres... http://t.co/CZUfBo4C
(about 4 hours ago) - Sydney Airport to add new SmartGates http://t.co/AfsiQTwR
(about 2 days ago) - TSA PreCheck reaches 1 million milestone: The TSA has announced that its risk-based security programme has now s... http://t.co/OPzMpDSw
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