FTE was onboard Norwegian’s first Dreamliner-operated LGW-JFK service, where we spoke to the airline’s CEO about how the carrier will redefine the long-haul passenger experience.
Mary Kirby explores the latest advancements in aircraft tracking technology, and assesses how connectivity can have major benefits from nose to tail.
JetBlue, Saudia, OnAir and Runway Girl Network share their views on the current state of the in-flight connectivity market and look ahead to 2020.
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FTE explores the new passenger-focused guidelines from ACI EUROPE, which provides a practical tool to help airports improve their passenger experience.
FTE looks at how low cost carriers such as Southwest, JetBlue, Vueling, Ryanair and PEOPLExpress are helping to improve the in-flight passenger experience.
CPH’s Director of Airport Optimisation explains to FTE how sensor-based predictive modelling and self-service systems are helping the airport optimise processing.
FTE explores how innovations like kerbside lounge access and Passenger Relations Officers can improve the travel experience for premium passengers.
FTE explores how Skype Translator could be used by airlines, airports and travel industry suppliers to improve cross-language customer service.
Munich Airport’s Thomas Penner tells FTE how a combination of new technology and ‘old fashioned’ customer service is helping to enhance the passenger experience.
Samsung’s Andy Guile and Asier Sinde outline the company’s plans in the travel sector, and how airlines and airports can use smartphones and tablets to satisfy the modern day traveller.