Articles Tagged: “Features”

Dublin Airport

Schiphol Security Experience

NL190315-flight-search

Pre-travel // Mar 2015 // No Comments

Flight search and payment developments helping airlines simplify pre-travel experience

FTE looks at how JetBlue and Virgin America are using Apple Pay and Visa Checkout, and how a new Google Flights feature is simplifying the flight search process.

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Top 10 ‘On the Ground’ passenger experience stories of 2014

Initiatives // Dec 2014 // Comments Off on Top 10 ‘On the Ground’ passenger experience stories of 2014

Top 10 ‘On the Ground’ passenger experience stories of 2014

Ranging from permanent bag tags and Google Glass to single passenger tokens, we review this year’s 10 most popular ‘On the Ground’ passenger experience stories.

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Top 10 ‘Up in the Air’ passenger experience stories of 2014

Cabin Design, IFE&C // Dec 2014 // Comments Off on Top 10 ‘Up in the Air’ passenger experience stories of 2014

Top 10 ‘Up in the Air’ passenger experience stories of 2014

Luxury onboard apartments, Big Data and self-scaling onboard Wi-Fi all feature on this year’s 10 most popular ‘Up in the Air’ stories. Find out what else made the list.

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Mike Lemmon, Design Director, Artefact

Cabin Design // Nov 2014 // Comments Off on Stretching our innovation ambitions: the future of onboard experience

Stretching our innovation ambitions: the future of onboard experience

Artefact’s Mike Lemmon explores how airlines can deliver meaningful innovations in economy class and how we can restore a sense of wonder to air travel.

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CEOs of IAG and Virgin Atlantic talk passenger experience

Aer Lingus reveals new service standards strategy

Crew Empowerment // Oct 2014 // Comments Off on ‘A fantastic onboard product needs to be complemented by fantastic customer service. That’s what we intend to achieve’

‘A fantastic onboard product needs to be complemented by fantastic customer service. That’s what we intend to achieve’

Aer Lingus’ Guest Engagement Manager, Marc Giles, reveals all about the airline’s new service standards and how they will improve the in-flight experience.

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How Asia’s airlines are improving the passenger experience

Cabin Design, Features, IFE&C // Oct 2014 // Comments Off on Asia’s airlines turn to onboard Wi-Fi, wireless IFE, unique cabin design and wearable tech to improve the passenger experience

Asia’s airlines turn to onboard Wi-Fi, wireless IFE, unique cabin design and wearable tech to improve the passenger experience

FTE takes a look at how Asian airlines are embracing the latest technological developments to improve the in-flight passenger experience.

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U.S. CBP aims to create ‘new generation’ customs experience

Immigration & Arrivals // Oct 2014 // Comments Off on U.S. CBP: Respect, professionalism and technology creating a ‘new generation’ airport immigration and customs experience

U.S. CBP: Respect, professionalism and technology creating a ‘new generation’ airport immigration and customs experience

U.S. Customs and Border Protection’s Daniel Tanciar discusses the impact of Automated Passport Control, Mobile Passport Control and dedicated airport action plans.

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