Air New Zealand’s Kerry Reeves explains why the carrier will bide its time before offering onboard Wi-Fi, and why “personal interaction” is the number one priority.
Following a spate of recent acquisitions, FTE speaks to Amadeus and SITA to explore what consolidation in the airport IT sector means for the wider industry.
FTE explores how Delta, United, American Airlines are leading the battle for premium loyalty with multi-million dollar investments in airport facilities.
FTE explores how daa is improving data sharing between stakeholders to improve operational efficiency, queue management and resource allocation.
FTE paid a visit to Amsterdam Airport Schiphol to explore the Schiphol Security Experience, which sets a new benchmark by delivering “security as a service”.
FTE looks at how JetBlue and Virgin America are using Apple Pay and Visa Checkout, and how a new Google Flights feature is simplifying the flight search process.
Ranging from permanent bag tags and Google Glass to single passenger tokens, we review this year’s 10 most popular ‘On the Ground’ passenger experience stories.
Luxury onboard apartments, Big Data and self-scaling onboard Wi-Fi all feature on this year’s 10 most popular ‘Up in the Air’ stories. Find out what else made the list.
Artefact’s Mike Lemmon explores how airlines can deliver meaningful innovations in economy class and how we can restore a sense of wonder to air travel.
Willie Walsh, Craig Kreeger and Paul Griffiths discuss their passenger experience plans and frustrations, and why collaboration is key to making improvements.