Vueling takes a tech-focused approach to customised travel protection as part of expanded digital offering


Vueling has announced a travel protection partnership with Cover Genius. The airline has plans to expand its digital offering through its website and mobile app as part of the Vueling Transform programme.

Vueling has announced an exclusive travel protection partnership with Cover Genius. The airline has ambitious plans to expand its digital offering through its website and mobile app as part of the Vueling Transform programme. To help with these efforts, this new solution, powered by Cover Genius’ global distribution platform, XCover, embeds a seamless and comprehensive travel solution, from the initial sale through to administration to claim payment, directly within the online customer journey.

“Vueling remains committed to serving our customers with options to customise their trip how they see fit in order to get the best value,” said Tanner Huysman, Director, E-commerce, Ancillaries & Loyalty, Vueling. “We’ve partnered with Cover Genius, a travel insurance provider with a large focus on customer satisfaction to give our clients the option to protect from the unexpected.”

The comprehensive protection can cover travellers across various events such as medical emergencies or cutting journeys short and stolen baggage. The medical protection covers policyholders for COVID-19 or other illnesses or injuries while traveling internationally. Flights and accommodation can also be covered in case of trip cancellations. Unlike traditional protection solutions, trip cancellation protection begins immediately from the date of purchase and includes pre-existing medical conditions and COVID-19 related cancellations.

“Today’s modern traveller is digital-first and wants convenient, tailored protection delivered in the right place, at the right time and at the right price,” said Peter Smith, Vice President, Strategic Partnerships – Travel, EMEA, Cover Genius. “Our AI and NLP technology helps customise the online experience for travellers in real-time, allowing our partners to adapt their offerings accordingly. By working directly with Vueling, we can create solutions that are specific to their customer needs and focus on scaling them at the same pace as their expansion journey.”


Comments

Leave a comment:

Your email address will not be published.