C-level airline executives are invited to the Digital Transformation of Passenger Experience session and the launch of the Official Airlines Rating System.
Lufthansa’s passengers can now download digital newspapers and magazines and reserve items to purchase on board before they even start their journey.
Premium passengers flying from Heathrow to Beirut, Cairo, Baku, Tel Aviv and Amman can now make use of the complimentary food pre-ordering service.
FTE recently attended the TFWA Inflight Focus Workshop to gauge the extent to which the inflight retail sector is responding to technology-enabled change. Read full article »
Spring Airlines has teamed up with GuestLogix to enable its flight attendants to accept onboard payment for ancillary items via handheld point-of-sale devices.
Etihad Airways has teamed up with Ten Group, which will provide the carrier with a specially trained team of concierges to provide a highly personalised service.
Find out how seatback self-service, in-flight concierges, commercial partnerships and smartwatch-based sales can help to increase in-flight sales.
Monarch Airlines will launch an Apple Watch app that allows passengers to order food, drinks and duty free products via their smartwatch while onboard.
Finnair has equipped its flight attendants with tablets, which can be used to process onboard F&B and retail purchases and payments. Read full article »
Ranging from digital merchandising platforms to Near Field Communication-enabled payment solutions, FTE looks at the latest onboard retail solutions.