Brett Proud, President & CEO of GuestLogix, discusses onboard merchandising, NFC, personalisation, data protection and the commercial relevance of BYOD.
Cathay Pacific and Tourvest Inflight Retail Services offer their thoughts on how technology, personalisation and staff training can help boost in-flight sales.
Thai AirAsia X has partnered with a selection of companies to enable passengers to buy tickets for onward travel and tourist attractions while onboard.
JetBlue Airways will equip all of its flight attendants with iPad Minis and introduce the In-Flight Service Assistant app to further improve the onboard passenger experience.
FTE takes a look at the benefits of leveraging Big Data for airlines, and explores how the likes of Delta, Boxever and GuestLogix think it can improve the passenger experience.
Delta Air Lines cabin crew will be equipped with Nokia Lumia 1520 phablets, which will replace the smaller Lumia 820 devices currently used onboard.
GuestLogix has signed an agreement with Global Eagle Entertainment, which will allow passengers to book onward travel tickets and destination-based activities while onboard. Read full article »
Lufthansa Systems’ BoardConnect is now available as an app for Windows 8 devices, allowing passengers to watch movies, order food and shop using their own device.
Matt Muta, Global Hospitality and Travel Managing Director at Microsoft, spoke to FTE about how mobile technology will revolutionise the onboard passenger experience. Read full article »
Delta Air Lines flight attendants have been issued with Microsoft Windows Phone 8 devices to streamline onboard purchases and provide improved transaction times. Read full article »