Author Archives: Future Travel Experience

Self-service gains traction with Asian airports and airlines

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Dubai Airports App offers 3D maps and bespoke flight info

Heathrow Airport and AdP to roll out self-service bag drop units

Baggage // Oct 2014 // No Comments

Heathrow Airport and AdP to roll out ICM self-service bag drop units

ICM Airport Technics has signed a framework agreement with Heathrow Airport and been awarded a contract by Aéroports de Paris for the roll out of its bag drop units.

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Hamburg Airport rolls out self-service bag drop

Indianapolis Airport adds new customer service ‘robot’

Passenger Services & Wayfinding // Oct 2014 // No Comments

Customer service ‘robot’ now roaming the terminal at Indianapolis Airport

Indianapolis International Airport has adopted a novel approach to customer service by introducing the ‘Double Robot’ to roam the terminal and help answer passenger queries.

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Outstanding FTE Asia ‘On the Ground’ line-up announced

FTE Asia agenda: AirAsia, Qatar Airways, Air NZ and many more

Air China unveils four-class 747-8 Intercontinental with cultural cabin design

Thomson adds family booths, connected crew and bespoke IFE

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