FTE explores how the likes of Changi, Incheon and Kuala Lumpur airports, plus Cathay Pacific, JAL and Cebu Pacific, are improving the airport experience.
A new passport scanning function has been added to easyJet’s iOS and Android apps, helping passengers save time during the mobile check-in process.
The new smartphone app from Dubai Airports includes detailed 3D terminal maps, tailored flight updates and a flight tracker tool.
ICM Airport Technics has signed a framework agreement with Heathrow Airport and been awarded a contract by Aéroports de Paris for the roll out of its bag drop units.
New common use self-service check-in kiosks and bag drop units have been installed in Terminal 1 to help reduce queues at the manned check-in counters.
Indianapolis International Airport has adopted a novel approach to customer service by introducing the ‘Double Robot’ to roam the terminal and help answer passenger queries.
A number of leading industry figures from Asia and beyond will share their passenger-focused plans and visions in Kuala Lumpur from 1-3 December 2014.
Qatar Airways, AirAsia, Air New Zealand, airlinetrends.com, Star Alliance, LIFT, Saudia, Oman Air, Fast Future and Honour Branding are confirmed to speak in KL.
Air China has taken delivery of its first 747-8 Intercontinental, which is configured in a four-class layout and has a culturally inspired cabin interior.
Family Booths, Duo-seating, iPad-equipped crew, an onboard snack bar and destination-related bookings via the IFE system are among the many innovations.