FTE was shown around Heathrow Airport’s Terminal 2 by Development Director John Holland-Kaye, who highlighted how common use kiosks, self-tagging, bag drop and self-boarding will help to provide a great passenger experience. Read full article »
Seattle-Tacoma International Airport has become the fifth US airport to install Automated Passport Control (APC) kiosks, which will help reduce queues at immigration. Read full article »
FTE toured London Stansted Airport with Neil Banks, Terminal Transformation Manager, to preview the latest developments, including self-service smart access security gates, fast-track security, intuitive wayfinding and a virtual assistant. Read full article »
A total of 24 automated border control e-gates that make use of facial recognition technology have been installed at Lisbon Airport.
FTE reports on Schiphol’s plans to revolutionise airport security, the Qatar Airways end-to-end passenger experience and plans for a Checkpoint of the Future standard. Read full article »
FTE attended the IATA World Passenger Symposium, where distribution, the customer experience and the Checkpoint of the Future were on the agenda.
Kevin Doeksen, AA’s Director, Customer Planning & Consulting, outlined the thinking behind the Next Generation Airport concept and revealed where it will be implemented next.
Montréal-Trudeau has become the third North American airport to install the new Automated Passport Control kiosks to help reduce queues at immigration. Read full article »
The Future Travel Experience Think Tank – a panel of air transport industry experts – has unveiled its vision for the airport of 2025 and recommendations for the future. Read full article »
Vancouver Airport Authority has expanded its Automated Passport Control programme to include Canadian passport holders who are travelling to the US. Read full article »