Category Archives: Passenger Services & Wayfinding

The latest news on how airports and airlines are using mobile technology, terminal signage, offsite agents, surrogates, interactive information points and virtual assistants to simplify passenger wayfinding in the airport terminal.

SFO uses smartphone app and iBeacons to guide visually impaired passengers through the terminal

The CPH Ideas portal

Finavia’s TravelLab reveals findings from passenger-focused prototype trials

Free, round-the-clock Wi-Fi

Passenger Services & Wayfinding // Jul 2014 // No Comments

Frankfurt Airport is first in Germany to offer free unlimited Wi-Fi

Frankfurt Airport has become the first airport in Germany to offer passengers unlimited access to complimentary Wi-Fi as part of the ‘Great to Have You Here!’ programme.

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Assessing ACI EUROPE’s new passenger guidelines for airports

Oslo Airport installs self-service wayfinding kiosks

Monarch Airport Customer Experience hosts introduced

Finavia launches TravelLab at Helsinki Airport

Gatwick Airport launches passenger Summer of Care campaign

Fives ways to improve the premium passenger experience on the ground

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