Category Archives: Passenger Services & Wayfinding

The latest news on how airports and airlines are using mobile technology, terminal signage, offsite agents, surrogates, interactive information points and virtual assistants to simplify passenger wayfinding in the airport terminal.

Indianapolis Airport adds new customer service ‘robot’

Passenger Services & Wayfinding // Oct 2014 // No Comments

Customer service ‘robot’ now roaming the terminal at Indianapolis Airport

Indianapolis International Airport has adopted a novel approach to customer service by introducing the ‘Double Robot’ to roam the terminal and help answer passenger queries.

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LHR introduces Heathrow Helpers and Heathrow Upgrade

KLM introduces beacon-based wayfinding at Amsterdam Airport Schiphol

Toronto Pearson partners with Google Maps

SFO uses smartphone app and iBeacons to guide visually impaired passengers through the terminal

The CPH Ideas portal

Finavia’s TravelLab reveals findings from passenger-focused prototype trials

Free, round-the-clock Wi-Fi

Passenger Services & Wayfinding // Jul 2014 // No Comments

Frankfurt Airport is first in Germany to offer free unlimited Wi-Fi

Frankfurt Airport has become the first airport in Germany to offer passengers unlimited access to complimentary Wi-Fi as part of the ‘Great to Have You Here!’ programme.

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Assessing ACI EUROPE’s new passenger guidelines for airports

Oslo Airport installs self-service wayfinding kiosks

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