Category Archives: Passenger Services & Wayfinding

The latest news on how airports and airlines are using mobile technology, terminal signage, offsite agents, surrogates, interactive information points and virtual assistants to simplify passenger wayfinding in the airport terminal.

Japan Airlines trials customer-facing robot at Haneda Airport



Frankfurt information

Aeroporti di Roma focusing on self-service and mobile tech

HIA opens spa with swimming pool, gym and squash courts

Ryanair partners with Boxever on personalised messaging

San Antonio Airport offers digital library for passengers

Indianapolis Airport adds new customer service ‘robot’

Passenger Services & Wayfinding // Oct 2014 //

Customer service ‘robot’ now roaming the terminal at Indianapolis Airport

Indianapolis International Airport has adopted a novel approach to customer service by introducing the ‘Double Robot’ to roam the terminal and help answer passenger queries.

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LHR introduces Heathrow Helpers and Heathrow Upgrade

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