REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

On the Ground News

On the Ground News

Alaska Airlines, CVG, United, Schiphol and Southwest discuss how they are exploring the transformative impact of robotics, automation and AI to enhance operational efficiencies and improve CX
British Airways launches Customer Access Advisory Panel as part of commitment to inclusive and seamless CX for all
Reno-Tahoe Airport to enhance travel experience and sustainability with new Ground Transportation Center
BEUMER Group selected as BHS vendor for Gerald R. Ford International Airport terminal expansion
Munich Airport enhances CX of Chinese travellers with free-of-charge personal shopping assistance
Plaza Premium Group expands Flight Club dining brand at Kuala Lumpur International Airport Terminal 1
YVR reimagines travel for neurodiverse families with interactive travel training videos and inclusion training for employees
Hermes Airports implements SeeTrue’s AI automated threat detection solution at Pafos Airport “enhancing security and CX”
Singapore Airlines, TPA, Aena, FRA and Lufthansa on the power of collaborative innovation to enhance CX, optimise operational efficiency and drive industry transformation
FTE Ancillary & Retailing: “The convergence of commercial, customer and technology”
FTE BIWG members to receive exclusive baggage system tours in Pittsburgh and Oslo
Big updates from FTE you won’t want to miss

FTE Events and Activities Schedule

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FTE EMEA advert

Future Travel Experience Ancillary

11-13 June 2024, Dublin

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

Future Travel Experience EMEA

11-13 June 2024, Dublin

A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.

Future Travel Experience Global

28-30 oCT 2024, California

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

Future Travel Experience APEX Asia EXPO

19-20 November 2024, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific


Air New Zealand highlights value of a successful self-service strategy

Air New Zealand highlights value of a successful self-service strategy

Check-in 2010 will see a keynote presentation from Todd Grace, Strategy Manager – Airports, Air New Zealand, addressing the airline’s experiences of the value of a self-service strategy. He believes that the writing is very clearly on the wall that the days of the traditional check-in experience are numbered, as he explained to Ross Falconer.

Fast Travel programme nearing its target

Fast Travel programme nearing its target

As part of the ongoing Simplifying the Business (StB) initiative, the International Air Transport Association’s (IATA) Fast Travel programme is rapidly progressing, attracting global support from airlines, airports and passengers alike. Ryan Ghee spoke to Stephan Copart, project manager, Fast Travel – IATA.

NFC-enabled mobile phones – the future of the check-in process?

NFC-enabled mobile phones – the future of the check-in process?

When it comes to check-in and boarding, for the airline, the airport and the passenger, the general rule is: the simpler, the better. The bar coded boarding pass is currently the standard used by more than 200 airlines globally, but with Near Field Communication (NFC) technology being increasingly explored as a potential alternative, just how […]

First CUPPS compliance certification achieved

First CUPPS compliance certification achieved

The first CUPPS (Common Use Passenger Processing System) certification has been achieved. In August, SITA became the first platform provider to achieve compliance certification and to successfully complete its CUPPS Pilot Program. Ross Falconer reports.

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