14 airlines and airports recognised for passenger experience leadership in 2nd FTE Asia Awards


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The most customer-focused airlines and airports in Asia and Oceania were recognised for their passenger experience leadership at the Future Travel Experience Asia Awards 2016 ceremony, which was held at Future Travel Experience Asia EXPO 2016 at the iconic Marina Bay Sands in Singapore.

A total of 14 full service carriers, low-cost airlines and international airports were presented with awards across five regional categories: Southeast Asia, North & East Asia, West Asia, Central & South Asia and Oceania.

Region: Southeast Asia

Best Full Service Airline: Singapore Airlines

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Lu Chung Yuan, Divisional Vice President Customer Service, Singapore Airlines was presented with the award by Joe Leader, CEO, Airline Passenger Experience Association.

Best Low Cost Airline: Scoot

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Pamela Phua, Head of Communications & Guest Relations, Scoot received the award from Joe Leader, CEO, Airline Passenger Experience Association.

Best Airport: Singapore Changi Airport

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Tan Lye Teck, Executive Vice President, Airport Management, Changi Airport Group was presented with the award by Joe Leader, CEO, Airline Passenger Experience Association.

Region: North & East Asia

Best Full Service Airline: Cathay Pacific Airways

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Oliver Haas, UX & Product Designer Innovation Centre, Cathay Pacific Airways was presented with the award by Katie Murphy, Senior Exhibition Director, Aircraft Interiors Expo.

Best Low Cost Airline: HK Express

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Catus Wong, Brand Supervisor, HK Express received the award from Katie Murphy, Senior Exhibition Director, Aircraft Interiors Expo.

Best Airport: Incheon International Airport

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Hunseok Kang, Deputy Director of Passenger Information, Incheon International Airport was presented with the award by Katie Murphy, Senior Exhibition Director, Aircraft Interiors Expo.

Region: West Asia

Best Full Service Airline: Qatar Airways

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Rossen Dimitrov, Senior Vice President Customer Experience, Qatar Airways was joined by members of the airline’s cabin crew to collect the award from Max Coppin, Partner Development Manager, Google.

Best Low Cost Airline: flydubai

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Daniel Kerrison, Vice President – Inflight Product, flydubai received the award from Max Coppin, Partner Development Manager, Google.

Best Airport: Hamad International Airport

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Hamad International Airport’s Maha Bughenaim, Business Improvement Analyst, and Gaush Mohamad, Manager Business Systems, were presented with the award by Max Coppin, Partner Development Manager, Google.

Region: Central & South Asia 

Best Full Service Airline: SriLankan Airlines

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Senaka Bandaranayake, Product Development Manager, SriLankan Airlines received the award from Dieter Morszeck, President & CEO, RIMOWA.

Best Low Cost Airline: IndiGo

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IndiGo’s Udbhavi Melant was presented with the award by Dieter Morszeck, President & CEO, RIMOWA.

Best Airport: Indira Gandhi International Airport

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TSSV Lakshiminarayana, Chief Financial Officer, Indira Gandhi International Airport received the award from Dieter Morszeck, President & CEO, RIMOWA.

Region: Oceania

Best Airline: Air New Zealand

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Mischa Mannix-Opie, Area Manager, South & Southeast Asia, Air New Zealand was presented with the award by Daniel Coleman, Founder, Future Travel Experience.

Best Airport: Melbourne Airport

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Travis Jones, Head of Security & Quality, Melbourne Airport received the award from Daniel Coleman, Founder, Future Travel Experience.

Mark your diary for FTE Asia EXPO 2017 – 7-8 November 2017, Marina Bay Sands, Singapore

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Future Travel Experience Asia EXPO 2017 – which will host Asia’s largest exhibition of in-flight and airport products and services – will take place at the Marina Bay Sands in Singapore from 7-8 November 2017. We are delighted to announce that the Airline Passenger Experience Association (APEX) is the Headline Partner and Panasonic Avionics Corporation is the Lead Sponsor. Contact us to find out more about exhibition and sponsorship opportunities.