FTE Asia Awards 2018 shortlists announced – 25 airlines and airports shortlisted


The shortlists for the Future Travel Experience Asia Awards 2018 have been revealed and feature a total of 25 airlines and airports from across Asia and Oceania. The awards recognise the most customer-centric initiatives from the last 12 months and the winners will be revealed during an awards ceremony on Tuesday 13 November at the free-to-attend FTE Asia EXPO 2018 at the Marina Bay Sands in Singapore. 

‘On the Ground’ categories:

(Airline or airport initiatives that have had the most positive impact on the passenger experience on the ground)

West Asia:

  • Dubai International – Arrivals Smart Gates, Terminal 1
  • Emirates – Virtual Reality Seat Selection Tool
  • Hamad International Airport – Airport Football Fan Zone

Southeast Asia:

  • AirAsia – Fast Airport Clearance Experience System (FACES)
  • Changi Airport Group – Fast and Seamless Travel, Terminal 4
  • Malaysia Airports Holdings Bhd. – Airports 4.0 Initiative

North & East Asia:

  • Airport Authority Hong Kong – Smart Airport Initiative
  • Incheon Airport – Terminal 2
  • Japan Airport Terminal Co., Ltd. – Haneda Robotics Lab

Central & South Asia:

  • Chhatrapati Shivaji International Airport, Mumbai – Fully Automated Check-In and Bag Drop, Terminal 1
  • Indira Gandhi International Airport, Delhi – Security Experience Enhancements
  • Vistara – Innovation Initiative (Artificial Intelligence, Machine Learning, Robotics and Big Data)

Oceania:

  • Auckland Airport – International Terminal Pier B Extension and Upgrade
  • Virgin Australia – Self-Service Passenger and Baggage Processing Initiatives (On-Airport and Off-Airport)
  • Sydney Airport & Qantas – ‘Couch-to-Gate’ Biometrics Technology Trial
Register for your FREE pass for FTE Asia EXPO 2018

‘Up in the Air’ categories:

(Airline initiatives that have had the most positive impact on the passenger experience in-flight)

West Asia:

  • Emirates – B777 First Class Private Suites
  • Flydubai – B737 MAX 8 Business Class
  • Oman Air – B787-9 First Class Suites

Southeast Asia:

  • Singapore Airlines – New A380 Cabin Upgrades 
  • AirAsia – Free In-flight Social Media
  • Thai Airways – Chef On Board

North & East Asia:

  • EVA Air – B787-9 Business Class
  • Hong Kong Airlines – A350 Business Class 
  • ANA, All Nippon Airways – Travel Wellness Initiative

Central & South Asia:

  • Vistara – Vistara World Wireless IFE
  • SpiceJet – SpicEngage Wireless IFE

Oceania:

  • Air New Zealand – Skycouch Upgrades (Infant Harness, Belt and Pod)
  • Qantas – Ultra-Long-Haul Passenger Wellbeing Upgrades
Register for your FREE pass for FTE Asia EXPO 2018