The shortlists for the Future Travel Experience Asia Awards 2018 have been revealed and feature a total of 25 airlines and airports from across Asia and Oceania. The awards recognise the most customer-centric initiatives from the last 12 months and the winners will be revealed during an awards ceremony on Tuesday 13 November at the free-to-attend FTE Asia EXPO 2018 at the Marina Bay Sands in Singapore.
‘On the Ground’ categories:
(Airline or airport initiatives that have had the most positive impact on the passenger experience on the ground)
West Asia:
- Dubai International – Arrivals Smart Gates, Terminal 1
- Emirates – Virtual Reality Seat Selection Tool
- Hamad International Airport – Airport Football Fan Zone
Southeast Asia:
- AirAsia – Fast Airport Clearance Experience System (FACES)
- Changi Airport Group – Fast and Seamless Travel, Terminal 4
- Malaysia Airports Holdings Bhd. – Airports 4.0 Initiative
North & East Asia:
- Airport Authority Hong Kong – Smart Airport Initiative
- Incheon Airport – Terminal 2
- Japan Airport Terminal Co., Ltd. – Haneda Robotics Lab
Central & South Asia:
- Chhatrapati Shivaji International Airport, Mumbai – Fully Automated Check-In and Bag Drop, Terminal 1
- Indira Gandhi International Airport, Delhi – Security Experience Enhancements
- Vistara – Innovation Initiative (Artificial Intelligence, Machine Learning, Robotics and Big Data)
Oceania:
- Auckland Airport – International Terminal Pier B Extension and Upgrade
- Virgin Australia – Self-Service Passenger and Baggage Processing Initiatives (On-Airport and Off-Airport)
- Sydney Airport & Qantas – ‘Couch-to-Gate’ Biometrics Technology Trial
‘Up in the Air’ categories:
(Airline initiatives that have had the most positive impact on the passenger experience in-flight)
West Asia:
- Emirates – B777 First Class Private Suites
- Flydubai – B737 MAX 8 Business Class
- Oman Air – B787-9 First Class Suites
Southeast Asia:
- Singapore Airlines – New A380 Cabin Upgrades
- AirAsia – Free In-flight Social Media
- Thai Airways – Chef On Board
North & East Asia:
- EVA Air – B787-9 Business Class
- Hong Kong Airlines – A350 Business Class
- ANA, All Nippon Airways – Travel Wellness Initiative
Central & South Asia:
- Vistara – Vistara World Wireless IFE
- SpiceJet – SpicEngage Wireless IFE
Oceania:
- Air New Zealand – Skycouch Upgrades (Infant Harness, Belt and Pod)
- Qantas – Ultra-Long-Haul Passenger Wellbeing Upgrades
