FTE Global Awards 2019 finalists revealed – 29 airports and airlines shortlisted


The shortlists for the Future Travel Experience (FTE) Global Awards 2019 have been revealed and feature a total of 29 airports and airlines across six categories. The winners will be announced during the FTE Global 2019 Gala Party, which will take place on Thursday 5 September at Chateau Nightclub & Rooftop, Paris Las Vegas on the world-famous Las Vegas Strip.


FTE Global Innovation Awards

Best Innovation Initiative – Airline:

The “Best Innovation Initiative – Airline” award will recognise a single airline initiative or project that has tapped into technology to significantly improve the customer experience and/or enhance operational efficiency.

  • Delta Air Lines – Biometric terminal – Maynard H. Jackson International Terminal and Concourse F, Hartsfield-Jackson Atlanta International Airport
  • Eurowings – Digital travel companion initiatives
  • Qatar Airways – Mobility solutions to enhance customer experience and operational efficiency
  • Virgin Atlantic Airways – Airbus A350 passenger experience
  • Vistara – Robotics, big data and blockchain deployments

Best Innovation Initiative – Airport:

The “Best Innovation Initiative – Airport” award will recognise a single airport initiative or project that has tapped into technology to significantly improve the customer experience and/or enhance operational efficiency.

  • Bangalore International Airport Limited – Digi Yatra programme
  • Changi Airport Group – Jewel Changi Airport
  • Gatwick Airport – Machine learning for operational efficiency
  • Haneda Airport – Haneda Robotics Lab
  • Heathrow Airport – Biometrics rollout

FTE Global Accessibility Leadership Award (sponsored by eSSENTIAL Accessibility)

The FTE Global Accessibility Leadership Award will recognise the airline or airport that has displayed the greatest leadership in making air travel more accessible for travellers with additional needs.

  • Edinburgh Airport
  • Japan Airlines
  • Pittsburgh International Airport
  • United Airlines
  • Virgin Atlantic Airways

FTE Global Airport Performance Awards (sponsored by Cirium)

The Airport Performance Awards will recognise the airports that have achieved overall development growth while maintaining a focus on reducing friction to deliver a positive passenger experience. Using Cirium data, each award will consider year-on-year available seat km (ASK) growth and on-time performance (OTP) rating improvement change. In each category, the airport with a stand-out performance across these two criteria will be recognised.

Category: 4-20 million passengers:

  • Alfonso B. Aragón Airport
  • Bob Hope Airport
  • José María Córdova International Airport
  • Kahului Airport
  • Kota Kinabalu International Airport

Category: 20-50 million passengers:

  • Arturo Merino Benítez Airport
  • Daniel K. Inouye International Airport
  • El Dorado International Airport
  • Jorge Chávez International Airport
  • Kansai International Airport

Category: 50 million+ passengers:

  • Adolfo Suárez Madrid-Barajas Airport
  • Barcelona-El Prat Airport
  • Chengdu Shuangliu International Airport
  • Incheon International Airport
  • Kuala Lumpur International Airport

The winners will be announced at Future Travel Experience Global 2019, 4-6 September, Las Vegas. Find out more and register to attend on the FTE Global website >>