Changi Airport launches revamped Changi App with enhanced technology “to offer innovative and revolutionary phygital experiences”

Changi Airport Group – a Headline Partner of FTE APEX Asia Expo, 8-9 November 2023, Singapore – has unveiled the new Changi App, taking “seamless travel to the next level with more personalised services”.

Changi Airport Group – a Headline Partner of FTE APEX Asia Expo, 8-9 November 2023, Singapore – has unveiled a brand-new mobile experience with a purposeful revamp of the official airport mobile application Changi App. Enhanced with a full suite of new and upgraded features built with the traveller in mind, Changi App, formerly called iChangi, now takes the promise of seamless and fuss-free travel to the next level with more useful and personalised services.

“What truly excites us goes beyond the new features and design upgrades,” said Damon Wong, Senior Vice President of Airport Operations Planning, Changi Airport Group. “The new Changi App encompasses enhanced technology and in-house capabilities which give us the agility to offer our users innovative and revolutionary phygital experiences in this fast-evolving travel and retail landscape.”

New features include customised travel information when passengers save their flight itineraries. They enjoy a tailored end-to-end service for an even more seamless and stress-free Changi Airport journey, complete with recommendations for relevant services and facilities, travel checklist, advisories, and helpful push notifications regarding boarding gate and baggage status. Reservations at participating restaurants at Changi’s terminals and Jewel Changi Airport (Jewel) can now also be made via the app.

Overseas payment is available as well via the in-app Changi Pay wallet, now accepted at tens of millions of merchants across China. Travelling or not, visitors can also pre-book tickets to a wide range of airport events and attractions, as well as redeem perks and privileges with Changi Rewards loyalty points earned from spending made across the terminals and in Jewel.



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