Southwest Airlines’ transformative approach to the next generation of airport facilities and innovative CX

Following his participation at the recent FTE Global event, co-located with APEX/IFSA Global EXPO in Long Beach, Future Travel Experience caught up with Steve Sisneros, VP Airport Affairs, Southwest Airlines. In this video interview, he shares the Southwest strategy for building and developing spaces for future growth in key markets, as well as transformative approaches to designing the next generation of airport facilities. “We’re working with our airport partners on long-term projects and capital developments,” Sisneros explains. “At LAX, for example, Southwest is designing and constructing Concourse 0 – a $2 billion, nine gate extension to Terminal 1 – in cooperation with Los Angeles World Airports. We’re doing new and innovative things to improve the customer experience.”

Hear more from Southwest Airlines at FTE APEX Asia Expo, taking place in Singapore on 8-9 November 2023. Kevin Kleist, Senior Emerging Trends Advisor, Southwest Airlines and Head of Innovation, Digitalisation & Startup Engagement, Future Travel Experience, will deliver a presentation in the Premium Conference focused on “How Southwest Airlines is leveraging technologies such as Artificial Intelligence and Machine Learning to boost operational efficiency and the customer experience”. Kleist will also speak on the Expo Stage in a “Briefing and discussion on AI, IoT & Robotics with leaders from the FTE Digital, Innovation & Startup Hub”.

Register for the free-to-attend FTE APEX Asia Expo 2023 >>


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