FLIGHTBUDDY

Flightbuddy is unique in that it provides near real time flight information across all stakeholders; passengers, ground operations, air crew and senior management. The application uses data fed from the airline flight operations system in conjunction with a business rules engine to identify trigger events automatically issuing SMS and Email alerts to the appropriate passengers, ground operations and crew ensuring that there is a connected consistent view of the real time status of flights in the course of irregular operations. Flightbuddy is designed to take full account of the airlines EU261 notification, vouching and communications responsibilities reducing propensity to claim, risk exposure and cost to serve.