REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Nashville International Airport (BNA) has opened its first freestanding, eight-gate Satellite Concourse – a major milestone of the BNA Vision expansion programme, “enhancing the passenger experience”.
Leeds Bradford Airport has announced a £100 million investment into a vital regeneration and extension of its terminal facilities, which is designed “to deliver an outstanding customer experience”.
Massachusetts Port Authority (Massport) has completed the modernisation of Terminal E at Boston Logan International Airport. Massport recently completed four new gates and associated amenities in Terminal E.
Finavia has completed the most extensive development programme in the history of Helsinki Airport, with an investment of over €1 billion over a 10-year period, to enable “a world-class customer experience”.
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An $81 million expansion is underway to almost double the size of the Virgin Australia arrivals hall at Melbourne Airport. The upgrade includes a new baggage carousel and oversized baggage collection point.
Abu Dhabi Airports has announced the opening of its state-of-the-art new terminal at Abu Dhabi International Airport in November, delivering “a seamless, digitised journey from pre-travel to boarding gate”.
Australia’s Newcastle Airport has commenced construction on its Terminal Expansion Project to enhance the airport’s capacity and efficiency, while “delivering a stress-free experience for passengers”.
Continuing its development as a competitive, modern airport, Milan Bergamo has begun further major investment, including a new terminal enlargement, as it goes “above and beyond” to cater for passengers.
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
In this deep-dive interview, Jill Fraser, Transformation Programme Delivery Director, shares how the next phase of the Manchester Airport Transformation Programme will “revolutionise the customer experience”.
Los Angeles World Airports – host of FTE Global (19-21 September) – has begun the next phase of its Capital Improvement Program at Los Angeles International Airport, the Midfield Satellite Concourse South.
Manchester Airport has started work on the next major phase of its £1.3bn Transformation Programme, which aims to “revolutionise the customer experience”. This includes a new pier with 12 spacious boarding gates.
Gerald R. Ford International Airport has completed Phase 1 of its newly-expanded Concourse A – part of a $110 million project to accommodate passenger growth and “deliver a world-class experience”.
Fort Wayne International Airport has broken ground on the $70 million, 35,000 sq ft East Terminal Expansion and Renovation project, with the aim of delivering “the best possible experience for travellers”.
The General Plan (part of the Master Plan) for the new CPK Airport has been approved by Poland’s Minister of Infrastructure. The document sets out the development plan for the new airport until the end of 2060.
Los Angeles World Airports, host of FTE Global on 19-21 September 2023, and Delta have celebrated the opening of the new West Headhouse and Delta One Check-in and Ticketing Lobby at LAX Terminal 3.
The Newcastle Airport Terminal Expansion begins this month, with completion scheduled for mid to late 2024. The $110 million project includes significant upgrades, “providing a world-class passenger experience for the region”.
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