Redefining the end-to-end passenger experience | Independent news and events

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Connectivity & IFE Business Case Summit

Europe’s leading airline/airport technology show

6-8 June 2018 RDS, Dublin, Ireland



Collins Aerospace


Hamad International Airport


Hitit CS


Smiths Detection






Avery Dennison





Connectivity & IFE Business Case Summit – delivered in partnership with APEX

Tuesday 5th June

Tuesday 5th June 09:00 - 19:00

FTE Startup Hub Live (members only)

The FTE Startup Hub has been developed to make it as easy as possible for corporate innovators and startups in the air transport and travel sector to connect both digitally and physically, engage in meaningful discussions and lay the foundations for future collaboration. Our FTE Startup Hub Live Day is the platform by which we will facilitate face-to-face engagement between our Corporate Partners and startup/scaleup members. Learn more here.

Wednesday 6th June

09:00 - 09:30
Registration Opens

09:30 - 10:30
Exhibition Opens

Speaker Invited

Wednesday 6th June 10:30 - 12:00

Opening Keynote Session

Welcome Address

Daniel Coleman
Future Travel Experience

The importance of Future Travel Experience

Joe Leader

The future of travel and what consumers really want

Dalton Philips

Dalton Philips, who was born in Dublin, has held a number of senior leadership roles in retail and related industries, working in 14 countries for companies including Walmart, Loblaw (Canada’s leading retailer) and Morrisons. His roles included Chief Executive of Brown Thomas Group, Chief Operating Officer of Canadian retailer Loblaw Companies and Chief Executive of Wm Morrison plc.

How will Hyperloop change travel forever, and will it replace or complement existing modes of travel?

Ryan Kelly
Head of Marketing and Communications
Virgin Hyperloop One

12:00 - 13:30
Lunch in the exhibition hall

Speaker Invited

Wednesday 6th June 13:30 - 15:00

Connectivity & IFE Business Case Summit Part 1 – Full Service Carriers


Maryann Simson
APEX Media

Case studies

Working with different suppliers to keep passengers connected on short-haul and long-haul services

Brian Richardson
Director of Aircraft Interiors, Inflight Entertainment & Connectivity
American Airlines

Why rolling out inflight connectivity on its short and medium haul fleet was a must for SAS, after its experience with implementation on its long haul aircraft.

Mikael Grönlund
Program Manager Onboard Wifi
Gunilla Ait-El Mekki
Manager Onboard Connectivity

15:00 - 16:00
Coffee Break

Speaker Invited

Wednesday 6th June 16:00 - 17:30

Connectivity & IFE Business Case Summit Part 2 – LCCs and Leisure Carriers


Maryann Simson
APEX Media

Case studies

How SunExpress and Immfly are teaming up to enhance in-flight digital transformation.

Peter Glade
Commercial Director
Jacobo Pascual
Global Business Development

What was the thinking behind Thomas Cook Group Airlines’ decision to invest in a portable IFE-C solution, and what impact is it having on passenger experiences and revenues?

Alexandra Miron
Product Manager Cabin Quality
Thomas Cook Group Airlines
Martin Cunnison
Chief Commercial Officer

FTE Exclusive

IFEC Fast-Forward: The 5 ways to future-proof your airline

Joe Leader

In this closing presentation, APEX CEO Joe Leader will fast-forward inflight entertainment and connectivity on board the aircraft from today to 2028. He will share the five key areas that successful airlines must begin incorporating today in order to future-proof their selections.

Speaker Invited

Wednesday 6th June 17:30 - 19:00

Networking Drinks & FTE Europe Innovation & Ancillary Awards Ceremony in the exhibition hall

The FTE Europe Innovation & Ancillary Awards return for 2018 and will recognise one European airline and one European airport for their innovation and customer experience leadership. Three FTE Ancillary Awards will also be presented, recognising the three most pioneering airlines across the world that have tapped into digital advancements to create new ancillary revenue streams throughout the passenger journey.

Thursday 7th June

Speaker Invited

Thursday 7th June 09:00 - 09:30

Special Keynote for all participants

Applying F1™ Thinking to Aviation. Lessons learned from racing.

Jim Newton
McLaren Applied Technologies
Martin Bowman
Aviation Technology Director

Formula 1™ racing is one of the most dynamic and high-performance sports in the world. Historically, it relied on the skills of its drivers and the engineering of its cars to bring about success. However, over the last 20 years McLaren Applied Technologies has developed world-leading real-time analytics, personalised design and performance management systems, to deliver competitive advantage.

McLaren and Deloitte have joined forces to bring together the deep industry understanding and delivery capabilities of a market-leading global consultancy with the experience of applying new technologies from a world class engineering and advanced technology business. In this session, McLaren and Deloitte will explore how predictive analytics, sensor technologies and IOT, blended with Formula 1™ thinking, are being applied by leading airlines, airports and other industry stakeholders, to improve aircraft turnaround, OTP and on-the-day operations.

Speaker Invited

Thursday 7th June 09:30 - 10:30

Second Working Session: Design Thinking & Co-Creation Approaches

Co-creation the KLM way

Maite Oonk
Research Coordinator/Researcher
KLM Royal Dutch Airlines
Barend Klitsie
Design Innovation Catalyst
KLM Royal Dutch Airlines

10:30 - 11:15
Coffee Break

Speaker Invited

Thursday 7th June 11:15 - 12:45

Joint Session for “Ancillary” & “Connectivity & IFE Business Case Summit” delegates

Second Working Session: Increasing revenues during the day of travel

Format: The moderator will briefly set the scene and then there will be a series of 10-minute case study presentations outlining an innovative approach for each phase of the travel process. After each presentation there will be a 10-minute panel discussion between all the speakers to explore other methods and ideas that could drive improvements in that phase of travel, before we move onto the next presentation. This format will ensure that all of the speakers can share their views across the day of travel experience.


Robin Hopper
SVP Product & Marketing


Increasing revenues from Home to Airport

Mariana Fonseca Medina
Director of Ancillary & Merchandising Strategy
American Airlines

Increasing revenues at the Airport

Schiphol Amsterdam Airport

Increasing revenues Inflight

Sari Nevanlinna
Head of Ancillary Business

Increasing revenues from Arrivals to Return flight

Simon Dempsey
LikeWhere & FTE Mayor for Startups.

12:45 - 14:00
Lunch in the exhibition hall

Speaker Invited

Thursday 7th June 14:00 - 15:30

Third Working Session – The Connectivity & IFE Business Case Unconference Session

Unconference is a facilitated, participant-driven approach without presentation slides or AV where delegates can share experiences and ideas. At the start of the session, each delegate will join one of the discussion groups (each with their own captain) who will lead discussions on each table to exchange thoughts, ideas, experiences, learnings, frustrations and potential ways forward. Delegates will then play an important role driving the discussions and forming ideas and conclusions within that group, which will be shared by the captains through the post-event report, and passed to industry associations to help influence their next steps, so the good work can live beyond our time together in Dublin.


What are the secrets to effective digital transformation at 35,000 ft?

Today’s digital world has disrupted the way airlines interact with their passengers. The passenger journey no longer begins at check-in, or while boarding the plane, but when the intent to travel is established.

The constant demand for connectivity has redefined the scope of the passenger experience, providing more opportunities for airlines to engage with their customers. These expansive communication channels provide more control and touch points, making the two way conversation a reality – even at 35,000 feet.  For that reason, airlines need to rethink their differentiation strategy and how to enhance their brand equity.


  • What does digital transformation mean for your airline?
  • What digital initiatives is your airline undertaking to enhance the passenger experience.
  • What are the challenges your airline is facing?


    Jon Norris
    Executive Advisor
    Future Travel Experience

    15:30 - 16:30
    Coffee Break

    Speaker Invited

    Thursday 7th June 16:30 - 17:30

    Closing Keynote Session


    Paul Hogan
    Event Director
    The New Airport Show Istanbul

    FIRESIDE CHAT with Conor McCarthy who co-founded AirAsia and is now MD of PlaneConsult, Exec Chairman of Dublin Aerospace and Chairman of Stobart Air

    Conor McCarthy
    MD of PlaneConsult, Exec Chairman of Dublin Aerospace and Chairman of Stobart Air

    Ireland has a long tradition of producing great aviation leaders and entrepreneurs, but Conor McCarthy is somebody who has been central to the success of many of the most successful low-cost carriers in the world. He started his aviation career 39 years ago with Aer Lingus, before joining Ryanair in 1996. In 2000, he co-founded AirAsia with Tony Fernandes, and has been an advisor to the airline to this day. He was a Non Executive Director of Pegasus Airlines during 2012-2016 as it enjoyed explosive growth, and founded the maintenance business Dublin Aerospace in 2009. He was recently announced as the Chairman of Stobart Air too. His Aviation Consultancy business – PlaneConsult – has advised the likes of AirAsia, Thai AirAsia, AirAsiaX, Aer Lingus, AirOne, Air Deccan, Alitalia, Copa, easyJet, flyNas, Jetstar, MAS, Pegasus, Saudia, Safair, Spanair, Qantas, vivaAerobus, vivaColombia since it launched in 2000. Quite simply, if anyone knows the secrets to success in aviation it is Conor, and we are delighted to get a chance to interview him on stage in our closing keynote session.

    How are Ryanair’s plans to become the “Amazon of Travel” progressing?

    Kenny Jacobs
    Chief Marketing Officer

    Kenny Jacobs was appointed Chief Marketing Officer in February 2014. He joined from Moneysupermarket PLC where he held the same title. He has predominantly worked in retail, having been Marketing Director for Tesco Ireland and Brand Director for Tesco UK. Prior to this he worked for German-based retailer, Metro Group in several marketing roles across Europe & Asia.

    Speaker Invited

    Thursday 7th June 20:00 - 22:30

    The FTE Networking Party & After-party Pub Crawl

    From 8pm. Live Traditional Irish Music. Drink, Food & Craic.

    Following an incredible two days of learning, networking and inspiration, FTE Dublin builds towards an exciting, fun-filled crescendo through our unique closing social event where we will take over a famous pub on Dublin’s historic Dame Lane for drinks, snacks and entertainment. Then at the close of official proceedings delegates are free to take on an FTE recommended pub crawl route of nearby pubs. Each location has a different flavour and ambience to showcase Ireland’s famous hospitality. The night will undoubtedly live long in the memory, and help forge new relationships, and business prospects, for all.

    Friday 8th June

    Speaker Invited

    Friday 8th June 10:00 - 14:00

    Tours & Activities



    Dublin City Culture Walking Tour

    Our Dublin-based “Destination Inspiration Partner” LikeWhere has kindly offered delegates of FTE Europe/Ancillary the opportunity to join them for a Culture Walking Tour of Dublin City, offering a local taste of Dublin in a two-hour guided tour of the historical and cultural sights of this beautiful city.



    Dublin Airport Tours

    The tours will cover a range of the airport’s most innovative facilities and services, including the all-day US Preclearance facility and the 51st & Green lounge, which is Europe’s only dedicated US Preclearance lounge. Delegates will also be able to take in the Fast Track services and the airport’s executive lounges in this unique opportunity to go behind the scenes, and gain executive insight on these efforts, at Dublin Airport.

    Why Dublin?

    As well as being home to forward-thinking air transport industry organisations like Ryanair, Aer Lingus and daa, Dublin is an incubator for startups and Europe’s hotbed of innovation. In addition, the RDS is Ireland’s leading event venue and is located right in the heart of Dublin city.

    Vital Event Information

    Future Travel Experience Europe 2018 is Europe’s only end-to-end airline/airport technology event, bringing together airlines, airports, OEMs, suppliers and various other air transport and travel industry leaders.

    Future Travel Experience Europe 2018
    - June 2018
    RDS, Dublin, Ireland

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