





Developed in close collaboration with our World Airport Retailing Summit Advisory Board:
Confirmed Speakers Include:


Chamil Liyanage
Managing Director, Airport Passenger & Hospitality Services
Plaza Premium Group


Saravana Selvam
Solutions Consultant, Airlines and Airports
Tata Consultancy Services


Steven Dickson
Operations Advisor
Cebu Pacific


Sophie Dekkers
CCO
easyJet


Aileen McCormack
Chief Commercial Officer
CarTrawler


Sinead Finn
Founder
affinnity


Daniel Coleman
Founder & CEO
Future Travel Experience


Tonje Wikstrøm Frislid
CEO
Flyr Airline


Peter Bayer
Head of Services and Parking
Munich Airport


Keith Hunter
Chief Retail Officer
Urban-Air Port & Former SVP of Qatar Duty Free


Ryan Ghee
Chief Operating Officer
Future Travel Experience


Ersin Inankul
Head of Aviation Digital
Jacobs


James Loughran
Innovation Lead
Gatwick Airport


Balaji Bashyam
Industry Advisor and Practice Head, Travel Transportation and Hospitality
TCS Europe


Karin Gylin
Head of Strategic Development and Innovation
Swedavia


Rohit Talwar
CEO
Fast Future


Susan Gray
Managing Partner
CPI


Fraser Brown
Retail Director
Heathrow


Kim Gray
Senior Vice President Airports
Unibail‐Rodamco‐Westfield


Joachim Lupnaav Johnsen
Executive Vice President Commercial
Avinor


Marta Dimitrova
Editor & FTE Hub Community Manager
Future Travel Experience


Aileen Dowd
Business Development Manager for Food & Beverage
Dublin Airport


Erwin Hoogzaad
Marketing Operations Lead
Transavia


Rob Hogema
Manager Global Sales Projects - Travel & Catering
Just Eat Takeaway


Jeff Livney
Chief Experience Officer
Servy


Dr. Joe Leader
CEO
APEX/IFSA


Grainne Morrison
SVP North America
daa International


Tom Mano
Vice President, Products & Services Planning
All Nippon Airways


Errol McGlothan
Managing Director EMEA & APAC
Airport Dimensions


Ben-Jie Lim
Head of e-Commerce
AirAsia


Benjamin Ritschel
Vice President Digital Strategy & Core Services
Fraport


Richard Hill
VP Growth, EMEA / APAC
CAVU


Wassim Saadé
Founder & CEO
Inflyter


Mark Hinge
President EMEA / APAC
CAVU


Bob Cummings
EVP & President
Swoop


Annabelle Cordelli
Vice President Global Marketing
Virgin Atlantic Airways & Virgin Holidays


Vincent Harrison
Managing Director
Dublin Airport


Dina Ben Tal Ganancia
CEO
EL AL Israel Airlines


Robert Carey
President
Wizz Air
FTE is thrilled to launch the FTE World Airport Retailing Summit (WAR) – the most adventurous and energetic airport retail convention ever, and crucially, one that puts technology at the heart of the airport retail proposition. This event is co-located with FTE Ancillary – the world’s leading gathering of commercial airline executives, so for the first time ever we will bring together under one roof executives representing every type of industry stakeholder globally to help establish creative new ways of working together collaboratively to create more revenues for all to share in.
FTE has done a lot in this space already from leading the BARTA initiative back in 2017, through to last year’s Business Model Transformation Think Tank, but optimising commercial performance has never been more important, and following the COVID-19 pandemic the time is right to bring the world’s airports, and their partners, together to share best practice, new ideas and knowledge on scaling disruptive new approaches that drive new levels of conversion with passengers through digital means. We will also stage the first FTE Lounge Innovation Forum as part of this effort as we believe this is another area ripe for disruption, and where new partnerships could be successfully forged.
FTE Ancillary has its own advisory board of airline commercial leaders representing airlines such as Virgin Atlantic, Jetstar, Cebu Pacific, Cathay Pacific, Wizz Air, Swoop & AirAsia, whose input has been invaluable to ensure our focus, and output, is as strong as can be. Building on this, we created an equivalent for the World Airport Retailing Summit, and our new advisory board members are just as passionate as us about driving industry change in this space, and believe in the show’s ambitions. In a number of areas we will cross pollinate the efforts of the advisory boards to support a number of game-changing initiatives we are putting in place to help create a more holistic approach to collaborative commercial innovation for the sector.
Through a comprehensive set of conferences, workshops, the exhibition and a unique networking agenda, we are confident the show will help drive seismic changes, and many new working partnerships, in the commercial space for our sector.
Important information: As of 6 March 2022, All COVID-19 restrictions are removed for travelling to Ireland. You no longer need to complete a passenger locator form, provide proof of vaccination/recovery, or a COVID-19 test, making attendance to FTE EMEA/Ancillary/World Airport Retailing Summit, easier than ever. In addition, face coverings are no longer legally required in Ireland.
Potential key topics, trends and themes:
Until all the industry stakeholders – airport landlords, airlines, retailers, technology companies, service providers, and brands – truly cooperate and jointly connect in a united way with the spending passenger, they will all remain hostages to great fortune. In special joint sessions, the FTE Airline Ancillary Conference and FTE World Airport Retailing Conference will provide unique platforms to discuss new all-stakeholder partnerships, a theme tackled head-on in an Opening Keynote address by Robert Carey, President, Wizz Air, who was also central to the FTE Business Model Transformation Think Tank last year, which came up with some key recommendations on how F&B and baggage could play important new roles in generating revenues for the industry going forward.

Global retail industry expert Mark Pilkington will deliver an inspirational ‘Outside of the Industry’ keynote address on ‘How understanding demographics, data utilisation and new collaboration approaches will be key to transforming conversion and commercial success across travel’. Mark combines thought-leadership with a track record of success across the branded, e-commerce and retail sectors. Mark began his career as Marketing Director of Wonderbra, a relatively unknown underwear brand, which he subsequently made famous all round the world. Then, in 2000, he founded Splendour.com – the world’s first vertically-integrated online brand – which after successfully scaling was acquired in 2006 by a public company. From 2008 to 2017, he was Chief Executive of Kamal Osman Jamjoom Group, a leading Dubai-based retailer, with market-leading brands like The Body Shop, Early Learning Centre, Nayomi and Mikyajy, which he successfully expanded from 450 to 850 stores. He is currently Chief Executive Officer of Fire Brand Consulting, a consultancy which helps brands, retailers and retail property owners develop winning strategies for the future. As part of his consulting practice, he has worked with a major player in the travel industry on creating a vision for the future of travel retailing.

Ersin Inankul, Chief Digital & Commercial Officer, İGA İstanbul Airport, will deliver a Special Presentation on how Istanbul Airport will use the metaverse, VR, AR, biometrics, robotics, contactless and mobile technology as part of its major e-commerce drive to create a world leading airport commercial proposition.

Conversion is the key
Conversion is the key
Airport shops have traditionally struggled to increase conversion/penetration and have instead relied heavily on overall passenger growth to deliver retail sales growth. Now, more than ever, in an age when climate concerns could deliver less passengers, retail yields and conversion must both rise.

Digitalising the airport shopper
Digitalising the airport shopper
Old-fashioned ‘bricks and mortar’ shopping is in decline – over 25% of US shopping malls will close within five years. But there doesn’t have to be an (Airport) Retail Apocalypse, travellers will always have a high propensity to spend. Digital connectivity with the airport shopper is THE ANSWER to increasing conversion and yield.

The top brands’ love affair with airport retail
The top brands’ love affair with airport retail
The global brands love using airport shops to showcase products – but many airports are worried by the growing numbers of consumers who see the things they want to buy at the airport, but then use comparison apps to buy them later online. How can this effect be turned to the airports’ advantage – and airport retail revenues boosted by ‘comparison shopping’?

“Carmageddon?”
“Carmageddon?”
The ‘car space’, a dominant source of airport retail revenue, will be severely disrupted by reduced car usage, and the phenomenal investment required by airports in EV parking infrastructure. But behind these effects lie multiple, dynamic new revenue stream opportunities totally unique to airports. Is this the dawn of a new airport love affair with the car?

Sustainability and ethical-sourcing
Sustainability and ethical-sourcing
Any visitor to TFWA World Exhibition in Cannes 2021 could not fail to see that sustainability and ethical-sourcing have moved to the heart of consumer consciousness, and therefore these choices must be central to all airport retail propositions.

More information coming very soon